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Participating Frequently
Sep 28, 2022 9:41 AM UTC
Needs More Info

Preview is stuck in a loop and is unresponsive

RAM Preview becomes unresponsive to clicks, spacebar, Num0, ESC, etc. Playback continues on loop and the only way I've found to regain control is to minimize/maximize AE or close the application.

Build 17.0.4 Build 59
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111 replies

CMAN_9414
Participant
Sep 28, 2022 10:23 AM UTC
Same thing. Won't stop! MacBook Pro. Catalina.
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Janeybgood
Participant
Sep 28, 2022 10:23 AM UTC
Ditto, having the exact same issue as everyone else. Ram Preview is completely unresponsive and has a mind of its own... v17.1.1 - Am using 1080ti and have tried rolling back drivers and swapping from Nvidia Studio to Game Ready drivers, and nothing seems to work.
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Participant
Sep 28, 2022 10:23 AM UTC
This is the same problem of another more voted request. Please, bring your vote to there:
https://adobe-video.uservoice.com/forums/911311-after-effects/suggestions/39838078-preview-is-stuck-in-a-loop-and-is-unresponsive
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Participant
Sep 28, 2022 10:23 AM UTC
This occurs only when I have any layer keyframes actively selected when I press spacebar. It loops indefinitely and I can't end the preview.
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Participating Frequently
Sep 28, 2022 10:22 AM UTC
So I am using a NVIDIA Quadro P5000, downloaded and installed the new driver from 6/24/2020.
Version (451.48)

This has corrected the Preview problem in After Effects for me at the moment.

Thank you NVIDIA.
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Participant
Sep 28, 2022 10:22 AM UTC
Come on guys! I work every day with this tool. Hope you'll fix it soon. Luckely for me i'm used to save constantly my progress (: but it's frustrating have to close it for this issue
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Participant
Sep 28, 2022 10:22 AM UTC
Hi Guys .. I purchased CC product recently. I am beginner. Ae preview never stops and hang the application even for 5 sec composition. It worked well for few weeks and now its giving trouble. I tried my best to resolve but its not working. I want go away from this cc. I have 16 GB ram machine. I don't want to change any settings/graphics just to work with Ae. As per Adobe system pre-requisite my machine is perfectly fine. Its a bug. My other animation software Autodesk Maya works perfectly fine.
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Participating Frequently
Sep 28, 2022 10:22 AM UTC
This is an NVIDIA driver issue - install an older Studio Driver or switch back to GeForce Game Ready (recommended) -- problem should resolve.. Good luck!
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Sebastien Périer
Community Manager
After Effects Sr. Quality Engineer
Sep 28, 2022 10:22 AM UTC
Hello Jesse,

We have identified a bug with the latest studio Nvidia Drivers, and it looks like this is the source of your preview issue. I would recommand updating to the latest "gamer ready" drivers.

Hope this helps,
Sebastien
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Participant
Sep 28, 2022 10:22 AM UTC
The new update is full of bugs. Every time I preview a comp AE gets stuck in playback and I can't stop it. AE has been the most reliable and least faulty app Adobe has made. Please don't break it too.
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