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JohnColombo17100380
Community Manager
JohnColombo17100380Community Manager
Community Manager
February 28, 2023

Hi @Jaycee26805884af9o,

Thank you for reporting this issue. This appears to a problem with the .mp4 decoding. You might try disabling "Enabling hardware accelerated video decoding" under Preferences > Import > Video Footage.

 

Additionally, would you be able to share the glitching footage with us? If we are able to reproduce the issue, we can investigate a potential fix.

 

Thanks for reporting this issue and for any further information you can provide, 

- John, After Effects Engineering Team 

J
Jaycee26805884af9oAuthor
Participant
February 25, 2023

When i was mid way into editing my commision i noticed that on the 3d and 2d transitions of my edit has a video glitching like its playing and its flickering a freezed frame and when i tried clearing my cache it got worse.

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