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InfiniteWhale
Known Participant
November 20, 2024

Re: After Effects v25.0.1.2 Freezing and crashing

  • November 20, 2024
  • 2 replies
  • 447 views

I am having the exact same issues. Just navigating the UI causes freezing and the beach ball. 

 

MacBook Pro, 64gb RAM, M2 Max Pro and I can't even do basic AE work that was easy and quick to do 10 years ago.  Adobe's quality control is absolutely unacceptable. 

      2 replies

      pentagramwookie
      pentagramwookie
      Inspiring
      September 1, 2025

      Any updates on this issue? seems pretty bad today, every time I hover over the menu everything freezes from any where lik 30 seconds to 3 minutes.

      JohnColombo17100380
      Community Manager
      JohnColombo17100380Community Manager
      Community Manager
      November 20, 2024

      Hi @InfiniteWhale,

      Thank you for reporting this issue. I've moved your message to its own thread so we can focus on what you're encountering.

       

      A log file would be the best place to start to see what is causing the hang you are seeing. Please choose Help > Enable Logging, then restart After Effects as prompted, then perform the actions that are causing the hang. Then go to /Users/<yourUserName>/Library/Preferences/Adobe/After Effects/25.0/logs and share the contents of the "After Effects Log.txt" file, either here or in a DM to me.

       

      You mentioned navigating the UI—do you have a project open when the hang occurs? Are any of the footage or assets in the project on a network drive?

       

      Thanks again for reporting this issue and for any further info you can provide,

      - John, After Effects Engineering Team 

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