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addiezilla
addiezilla
Participant
November 12, 2024

Re: After updating AE to 25.01, it keeps giving errors and crashing, I can't do anything, I can't re

  • November 12, 2024
  • 1 reply
  • 175 views

Has anyone found a workaround for this? I tried uninstalling v25.01 and going back to v24.6.3 and it's crashing upon startup as well. I can't even submit a bug report in-app, just a plain white screen pops up and nothing on the menu bar is clickable.

 

 

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    1 reply

    J
    Community Manager
    jenkmeister17177426Community Manager
    November 12, 2024

    Hi - Can you create a log file for us? 

     

    1. Start AE
    2. Help Menu => Enable Logging
    3. Restart AE
    4. Reproduce the crashing behavior
    5. Help Menu => Reveal Logging Files...
    6. Find the "After Effects Log.txt" file and copy/paste the content back to this forum thread.
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