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dsiddave
Participant
October 19, 2022

Save As Popup Window Closes When I Press Any Arrow Key in macOS Ventura

  • October 19, 2022
  • 45 replies
  • 9096 views

With the Save As popup window open, if I press any of the arrow keys, the popup window closes and nothing is saved.  I haven't tested every Adobe app but it happens for me in After Effects (2022 & 2023), Media Encoder, and Premiere Pro.  I also tested it in Photoshop 2023 and it does not appear to be an issue there.  I have reported it to Apple but it seeems like it might be more of an Adobe bug as no other apps I use seem to do this.  It was not an issue with Big Sur or Monterey.  Only appears to be an issue with Ventura betas.  I am currently running the Ventura RC and the recent Adobe 2023 app updates.

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45 replies

Known Participant
October 28, 2022

Hi,

 

I'm facing an issue that's driving me crazy.

I updated After Effects to the 2023 version at the same time I updated my MBP M1 Max to Ventura, so I unfortunately can't tell for sure which of these two updates the problem is coming from, but I would rather think of AE as that's the only software on which I've noticed the issue.

Here's the description of my problem: when I'm in the Render Queue and I click on the "Output to:" link, a pop-up appears so that I can choose the Output path and the name of the file.

But for some strange reason, when I click on the file name to change it, if I use one of the arrow keys to move through the name... it closes the pop-up, as if I had clicked on the "Cancel" button.

I also noticed the problem appears with the "Save as..." pop-up, so I guess it happens for every AE pop-ups.

 

Does any of you face the same issue?

 

Thanks!

Participant
October 27, 2022

Greetings all,

 

I recently updated to Ventura and since then, I have encountered a very annoying issue that is affecting performance. The issue is the following: Whenever I try to import a file into AE and I want to scroll up and down to select the file I want to bring it, the window just simply closes. The same thing happens when when I send a composition to render and when I want to name the file, if I use the arrow keys to navigate between letter (to name the file to be rendered) it also closes. This issue is also present on Media Encoder.

 

Tried with Photoshop, Premiere and Ilustrator, but it does not happen, I also tried with other software and they are fine, so the issue seems to only relate to AE and ME.

 

While there is a workaround for each issue, it is really annoying and take away time, which is precious when working for live television and having limited time to pump out lots graphics on a daily basis.

 

Any help is greatly appreciated!

Known Participant
October 26, 2022

i reported my bug from AE's menu item for providing feedback, and selected "bug" from the type of feedback. if it wound up in the wrong place, I suggest that you need to iron out the code.

Known Participant
October 25, 2022

literally as the subject describes.

left and right arrow keys while tyong into the file name field in a svae dialog cancels the save, and exits the dialog.

 

mac pro tower

mac os X Ventura 13.0 (22A380)

AE v 23.0.0 (build 59)

 

 

Inspiring
October 26, 2022

I moved this from the Discussions to Bugs section, but FYI, you can now post bug reports directly in this forum as UserVoice is no longer being used for AE (yay)!

JohnColombo17100380
Community Manager
Community Manager
October 19, 2022

Hi @dsiddave,

Thanks very much for filing this bug report. We are also able to observe this same behavior in the Ventura Beta and have opened a ticket to investigate.

 

Thanks again,

- John, After Effects Engineering Team