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brendonf
Participant
August 20, 2024

Shatter effect not render on MAC M1 Ultra

  • August 20, 2024
  • 6 replies
  • 606 views

Hi, I have applied a Shatter effect to some text, when I scrub alone the timeline my 1st Mac crashes. When I render the project in Media Encoder it freezes just before the effect and does not finish. I opened on a second Mac and the same thing happened. On crashing and opening again it asks if I want to disable the shatter effect.

 

If I open the project on my PC, I can scrub along the timeline and also render, with no issues. I have listed the computer specs below:

 

1st MAC  / Mac Studio (2022) / Apple M1 Ultra / 128gb running Monterey v12.6.1

 

2nd MAC / IMac Pro (2017) 2.3gh 18-core intel Xeon W / 64gb / Radeon Pro Vega 56 8gb / Monterey 12.5.1

 

PC / AMD 5950x / 3080ti graphics / 64gb / windows 11

 

Any help to resolve the MAC issues would be great, as that is my work computer in my office. The PC is a personal computer.

 

BrendonF

 

This topic has been closed for replies.

6 replies

B
brendonfAuthor
Participant
September 3, 2024

Thank you, much appreciated. 

JohnColombo17100380
Community Manager
JohnColombo17100380Community Manager
Community Manager
September 3, 2024

Hi @brendonf,

Thanks very much for sending the project. We can reproduce the crash as well and have opened a ticket to investigate a fix. Any updates on the ticket will be posted to this thread, and we will let you know if we discover any workaround while investigating. 

 

Thanks again,

- John, After Effects Engineering Team 

B
brendonfAuthor
Participant
August 28, 2024

Sorry, I didn't realise you couldn't share a zip, so here is a dropbox link to a folder with the reduced project in. Link to project 

B
brendonfAuthor
Participant
August 24, 2024

Thank you for your help. I have deleted other sections of the project, but have kept the section with the shatter applied. The shatter is applied twice to text created in a linked illustrator file.

 

https://www.dropbox.com/scl/fi/wxc3fr66odxhm8b7kpcup/Shatter.zip?rlkey=osuoyszfixc6ftznhy4kbq9bu&st=1q8wug99&dl=0

 

 

Warren Heaton
Community Expert
Warren HeatonCommunity Expert
Community Expert
August 20, 2024

 

 

It's possible that "Shatter.plugin" is corrupt.  It is a little strange that it would be corrupt on two machines at the same time, but still possible.

You could try to manually replace it with "Shatter.plugin" from another matching macOS version of After Effects.

Here's the file path for After Effects 2024 for reference:
/Applications/Adobe After Effects 2024/Plug-ins/Effects/Shatter.plugin


 

Since it's happening to a Text Layer, it could be the font.  If the font was installed from the same installer on both Macs, this would not be so strange.  You could try a different font or re-install the font currently in use.

P
Community Manager
Paul UuCommunity Manager
Community Manager
August 20, 2024

Can you possibly supply a simple project which reproduces the issue?

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