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Matorototo
Matorototo
Participating Frequently
Jun 23, 2023 11:05 AM UTC
Released

Strange cropped/repeated edge when exported in media encoder

For some reason media encoder changes the position and repeats a section of my composition when exporting.

After effects Preview

Media encoder output



This issue occured when I tired to render the composition in Quicktime Format. It affects the output of the video, and when I try to switch back to H.264, the updated position+repeated edge persist.

I managed to replicate this exact issue with a totally different composition using the same steps which makes me think its a media encoder issue.

    105 replies

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    esresrs
    esresrs
    Participant
    Aug 2, 2023 10:09 PM UTC

    I know.. here's an idea... why not make it known that unless you update both AE and ME you are likely to break the workflow and cause hours of problems. Like post it somewhere obvious.. boot screen of AE perhaps? So we can spend less hours of our day looking for workarounds for your endless list of bugs? Thank you.

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    Chaz27712861nymu
    Participant
    Aug 1, 2023 9:17 PM UTC

    i'm running both 23.5 AE and media encoder, and still having the problem

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    Community Manager
    dtull-adobeCommunity Manager
    Community Manager
    Aug 1, 2023 9:13 PM UTC

    I've seen a few mentions of hardware acceleration being involved here, but the only bug I've been able to confirm is solely based on which versions of the software you use together. There may be a separate bug that is specific to hardware acceleration, but I haven't seen that confirmed empirically anywhere.

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    Chaz27712861nymu
    Participant
    Aug 1, 2023 8:55 PM UTC

    can you be more specific? disable hardware accelleration in AE or media encoder? and from which settings section, please?

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    Kevin_S33
    Kevin_S33
    Participant
    Jul 28, 2023 5:17 AM UTC

    For me, both softwares were 23.1. I upgraded only the Media Enconder to 23.5 and now it works just fine.

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    Community Manager
    jenkmeister17177426Community Manager
    Jul 26, 2023 7:54 PM UTC

    You can actually fix this by just making sure both After Effects and Media Encoder are on same version (e.g. 23.5). @dtull-adobe described above the technical reason, but the simple answer is to just make sure AE and AME are both on 23.5. 

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      Lily28545637gtn7
      Participant
      Jul 26, 2023 5:11 AM UTC

      hey,

      so im trying to export a video but its doing this weird crop/shift thing.

      anyone know whats up?

      cheers

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      Mylenium
      Mylenium
      Legend
      Jul 26, 2023 5:46 AM UTC

      It's a known bug. Turn off hardware acceleration and/ or downgrade to AE23.4.

       

      Mylenium

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        longh10812440
        Participant
        Jul 22, 2023 7:44 PM UTC

        I reinstall and reset all the settings of After effect and that works.

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        bhaktaboy
        Participant
        Jul 22, 2023 7:38 PM UTC

        Thank you all for the help. Waited over an hour for a video to export twice only for this bug to make it unusable. Rolling back now. They've had a month to get this bug fixed and they should've informed Windows users that it's happening so as not to waste our time. Hopefully Adobe gets it together soon!

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        Mylenium
        Mylenium
        Legend
        Jul 19, 2023 4:20 PM UTC

        It's simply a bug. Turn off hardware acceleration and/or downgrade to 23.4.

         

        Mylenium

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