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Matorototo
Matorototo
Participating Frequently
June 23, 2023

Strange cropped/repeated edge when exported in media encoder

  • June 23, 2023
  • 42 replies
  • 26292 views

For some reason media encoder changes the position and repeats a section of my composition when exporting.

After effects Preview

Media encoder output



This issue occured when I tired to render the composition in Quicktime Format. It affects the output of the video, and when I try to switch back to H.264, the updated position+repeated edge persist.

I managed to replicate this exact issue with a totally different composition using the same steps which makes me think its a media encoder issue.

    42 replies

    Show previous replies
    A
    AGNITAS-Marketing
    Participant
    July 19, 2023

    Mein zu bearbeitendes Footage wird mir perfekt zentriert und den Screen auffüllend angezeigt. (Siehe Screenshot 1)

    Der finale Render jedoch ist verschoben und das Bild wiederholt sicht. (Siehe Screenshot 2)

     

    Hat jemand eine Idee woran es liegt / wie man dieses Problem beheben kann?

     

    Vielen Dank im Voraus!

      Mylenium
      Mylenium
      Legend
      July 19, 2023

      Bekanntes Problem. Hardwarebeschleunigung ausschalten und/ oder auf 23.4 downgraden.

       

      Mylenium

      F
      Fny74
      Participating Frequently
      July 19, 2023

      Hi everybody,

      I created an After Effects composition template in 1080x1080. I use it for some weeks and I never had a rendering issue, but now when I export with Media Encoder, my creation is shifted to the left and a stripe appears on the right side. 

      I USED A PICTURE FROM PEXELS JUST TO SHOW YOU AN EXAMPLE OF MY ISSUE.

      How it appears in AE : 

      How it appears in Media Encoder export preview and after exporting (in mp4 and GIF)

       

      I do this in the same way since a lot of tine and never had this issue before. Any idea of how to resolve it please? Many thanks!

      CoSA_DaveS
      Adobe Employee
      CoSA_DaveS
      Adobe Employee
      July 13, 2023

      To install an older version using the Creative Cloud desktop app, click on the dot-dot-dot menu next to the app name and choose Other versions:

       

        A
        Abbie01
        Participating Frequently
        July 11, 2023

        how to do that ?

        D
        Community Manager
        dtull-adobeCommunity Manager
        Community Manager
        July 10, 2023

        Yes, we investigated internally and the problem is that a change was made to the size of a structure used for communicating between applications with Dynamic Link on Windows in the 23.5 release without also bumping the protocol version. So any app with a 23.5 version sending frames to an earlier 23.x build will hit this issue.

        I'm actually on the Character Animator team, so the first report I saw was between the latest Character Animator build (we haven't needed an update since 23.1) and the latest AME (23.5). The answer there is to downgrade AME to 23.4, but if you don't need Character Animator, you can also synchronize the apps you need (AME and Ae, for example) to 23.5, the problem is when you are using apps spanning that 23.4 <-> 23.5 boundary across processes. (you can also see it using Dynamic Link between Ae and Ch and the same applies to other cross process usage)

         

        Dan Tull

        Adobe Character Animator Team

          V
          Vess5CEA
          Participant
          July 8, 2023

          Out of all the suggestion I tried; installing a earlier verson of media encoder was the one that worked for me

            P
            Pi19_2
            Participating Frequently
            July 7, 2023

            Having same issues after updating just today. Tried the GPU Accelerated Rendering suggestion and still getting the error.

            JosefinaMandarina
            JosefinaMandarina
            Participant
            July 6, 2023

            Hola a toda la comunidad de Adobe! Necesito ayuda con un problema de renderizado de videos que no puedo solucionar. Después de renderizar los videos, aparecen con fallas, como si estuvieran desplazados completamente hacia la derecha, y esa porción recortada aparece en el borde opuesto del video. He intentado exportar proyectos que antes funcionaban correctamente, y también he probado renderizar tanto desde After Effects como desde Adobe Media Encoder. ¿Alguien puede ayudarme a entender y resolver este problema de manera más clara? Gracias de antemano!

            Mylenium
            Mylenium
            Legend
            July 6, 2023

            This is a known bug. Downgrade to 23.4 and/ or turn off hardware acceleration.

             

            Mylenium

              JosefinaMandarina
              JosefinaMandarina
              Participant
              July 7, 2023

              Thanks!!!

               

              S
              secondjay
              Participant
              July 4, 2023

              The exact same issue here.

                P
                Paul Joost5EB8
                Participant
                July 4, 2023

                Hi everyone! 

                 

                Weird error i am experiencing, everytime i'd like to render this composition i have. The preview and render shows everything but 20px to the left or right. Can't find why this is happening. 

                I've attached a screenshot of the error + settings

                 

                Thanks for the help.

                  Mylenium
                  Mylenium
                  Legend
                  July 4, 2023

                  It's a known issue. Turn off hardware acceleration or downgrade to 23.4.

                   

                  Mylenium

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