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Z
ziad30109054smjf
Participating Frequently
September 12, 2025

STUCK on splash screen.

  • September 12, 2025
  • 9 replies
  • 286 views

Every version stuck on Splash screen.
I've tried EVERYTHING!!!!

I removed the plugins 

I removed the preferences 

I updated the windows

I updated the Graphics Driver 

I removed the fonts cache 

I deleted the cache
I removed the Creative cloud desktop and reinstall it

I removed the App 5 Times and reinstall it

MY PC Is a MONSTER 

Ultra 7 265K - RTX 4070 TI SUPER - 64G DDR5 Ram

Windows 11

HELP PLEASE THIS ISSUE IS A REAL TIME CONSUMING DISASTER.

 

9 replies

Z
ziad30109054smjfAuthor
Participating Frequently
September 13, 2025

Hi, I've scanned ALL the installed fonts on my machine and removed all those look bizarre and the program works just fine.

Thanks GOD!!

I made the process using a software called NexusFont, it takes a lot of time but in the end problem solved. 

 

J
Community Manager
jenkmeister17177426Community Manager
Jenkmeister
September 13, 2025

Hard to know. You may just need to move batches of fonts to a temporary folder to see if removing one of them gets AE to startup for you.

Z
ziad30109054smjfAuthor
Participating Frequently
September 13, 2025

BTW , After effects is the only App that has that issue.

Z
ziad30109054smjfAuthor
Participating Frequently
September 13, 2025

Yes I have, How to know which is corrupted, If that could help ??!

J
Community Manager
jenkmeister17177426Community Manager
Jenkmeister
September 13, 2025

Hmm, not exactly what I was thinking.

 

Do you have fonts installed (C:\windows\fonts) that are not from Adobe or from Microsoft/Windows? The last message before things fail seem to indicate the Text/Font system is starting up. 

 

Z
ziad30109054smjfAuthor
Participating Frequently
September 12, 2025

  Update

Z
ziad30109054smjfAuthor
Participating Frequently
September 12, 2025

 

J
Community Manager
jenkmeister17177426Community Manager
Jenkmeister
September 12, 2025

Browse to C:\Users\[username]\AppData\Roaming\Adobe\After Effects\25.4\logs

 

and now create an empty text file in that folder called: After Effects Log.txt

 

Now start up After Effects.

 

Once it gets to the point of hanging, go back to that file, open it up and paste the contents back here.

 

Based on your screenshot, my best guess is you have some sort of third-party codec installed that is causing AE to hang. But the log file should tell us more.

 

Z
ziad30109054smjfAuthor
Participating Frequently
September 12, 2025

I'm talking about after effects, I didn't mention that. SORRY!

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