Skip to main content
N
Nicholas_XP
Participant
June 6, 2024

Time tracking software not reading Adobe After Effects window

  • June 6, 2024
  • 11 replies
  • 1122 views

Creating a new ticket for this issue:
Started a dialogue with @JohnColombo17100380 about how the 24.0 After Effects no longer read as a window by time tracking software like Timely. I've emailed Timely about the issue and they have confirmed it's a bug on the Adobe side. Hoping this issue can be revolved soon.

Below I've included screenshots of how Timely read After Effects before this update (showing full file name and file path) and after (only displaying "After Effects" and no further detail).

Previous post about Timely + After Effects Bug 

Thanks,
Nick


    11 replies

    Show previous replies
    JohnColombo17100380
    Community Manager
    JohnColombo17100380Community Manager
    Community Manager
    June 15, 2024

    Hi @Nicholas_XP,

    Thanks again for reporting this issue. We are now in touch with Timely and have reproduced the issue, with a ticket now open for investigation.

     

    I've pulled your report back out into a separate thread, as you had done previously, since we are not 100% sure it is the same issue as the thread you linked. If the issue turns out to be the same, we can re-merge the threads before marking them as fixed.

     

    Thanks again,

    - John, After Effects Engineering Team 

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices