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Nikita_Kasper
Participating Frequently
March 23, 2026
Answered

We can't verify your subscription status. ERROR 12015

  • March 23, 2026
  • 1 reply
  • 64 views

We can't verify your subscription status.


Hello everyone, I woke up one day to get to work, and when I turned it on I saw this panel with an error.

“We can't reach the Adobe servers. This may be because you're not connected to the internet. Check your connection and try again below. If you're still having issues, please see our connectivity troubleshooting guide. ERROR CODE 12015 “

I've tried all the troubleshooting steps in the guide, but nothing works.
I checked that the plan is paid for, but something's still not working. Has anyone encountered this problem?

I would be very grateful for your help.

      Correct answer nishu_kush

      Hi Nikita,


      Sorry to hear about the issue. Can you try the suggestion in the following article: https://adobe.ly/41c5Gfz

      Let me know how it goes. Moving this thread from Bugs to Questions for troubleshooting.


      ^Nishu

      1 reply

      nishu_kush
      nishu_kushCorrect answer
      Legend
      March 24, 2026

      Hi Nikita,


      Sorry to hear about the issue. Can you try the suggestion in the following article: https://adobe.ly/41c5Gfz

      Let me know how it goes. Moving this thread from Bugs to Questions for troubleshooting.


      ^Nishu

      N
      Nikita_KasperAuthor
      Participating Frequently
      March 25, 2026

      Yeah, Yamato_6202 comment was helpful, it fixed. Thanks!

      nishu_kush
      nishu_kush
      Legend
      March 25, 2026

      Glad to hear that. Thanks for updating the thread.

      Feel free to reach out if there are any other questions.

       

      Thanks,

      Nishu

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