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Kes Akalaonu
Kes Akalaonu
Inspiring
August 21, 2024

AE 25 Beta Crashes after being open for a few minutes

  • August 21, 2024
  • 2 replies
  • 377 views

I've been trying to figure this out since the v25 of the beta for AE came out. It'll open just fine but then the minute I create a composition and/or try to add a layer, beach ball appears. I'll try to open it in Safe Mode to see if any particular script is causing the issue but I also wanted to know where I could find crash logs for the AE beta to submit and hopefully someone could take a look.

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2 replies

Kes Akalaonu
Kes AkalaonuAuthor
Inspiring
August 22, 2024

I'll uninstall Animation Composer 3 and report back. Thanks again!

JohnColombo17100380
Community Manager
JohnColombo17100380Community Manager
Community Manager
August 21, 2024

Hi @Kes Akalaonu,

Thanks very much for reporting this issue. I do see a couple of crash logs in our system from you, and they appear to indicate either a script or, potentially, a CEP panel.

 

I'll get a ticket filed on our side for a developer to further investigate, but, in the meantime, please do let us know if Safe Mode avoids the crash for you. Additionally, please try uninstalling Animator Composer 3 and let us know if the crash persists.

 

Thanks again,

- John, After Effects Engineering Team 

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