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Frank_B
Inspiring
May 16, 2024

Ae Beta 24.5.0 (Build 38) importing files crash

  • May 16, 2024
  • 10 replies
  • 1377 views

Importing PSD files freezes Ae and consequentially requires forced closing the software.
For comparison no issues with the same PSD files in Ae 2024.
Something to do with the recent importing to folders in Project Window update?

 

10 replies

Frank_B
Frank_BAuthor
Inspiring
May 29, 2024

Importing PSD as Compositions - Retain Layer Sizes works again.
Adobe AE Beta 24.5.0 (Build 46)
Tested with various PSD files.
Thank you.

Frank_B
Frank_BAuthor
Inspiring
May 20, 2024

Importing PSD as Comp / Retain in safe mode (blocked 3rd party plugins too) works without issues.
Importing PSD as Comp / Retain in regular mode hangs.

JohnColombo17100380
Community Manager
Community Manager
May 20, 2024

@Frank_B If you start the Beta in Safe Mode, are you able to import PSD files?

If so, please try this in non-Safe mode:
1. Launch After Effects (Beta)

2. Create a composition

3. Now try to import a PSD file

 

Does After Effects (Beta) still hang?

 

- John, After Effects Engineering Team 

Frank_B
Frank_BAuthor
Inspiring
May 17, 2024

Here are the log files:
https://ufile.io/f/aos06

EDIT:
Re-installing Beta didn't solve the issue.
Having said that, I'm not too worried about it since it works in 2024.

Jenkmeister
May 17, 2024

If you enable logging from Help -> Enable Log File, then restart, reproduce the issue, then start again, go back to Help -> Reveal Log Files and see if you can find the After Effects Log.txt file and see what's in there.

Frank_B
Frank_BAuthor
Inspiring
May 17, 2024

@jenkmeister17177426Thank you for checking. Maybe I need to re-install Ae then.
I found log file but it only says this:
UXPLogs_2024-05-17_09-15-47_915324.log
"[2024-05-17_09-15-47][25268][Info] [general] Instead of the WebView2 runtime in the system,
UXP will use the WebView2 runtime in the folder: C:\Program Files\Common Files\Adobe\Microsoft\EdgeWebView"

Jenkmeister
May 17, 2024

Downloaded the file and tried both options that come with Retain sized. The file imported ok for me.

 

Can you enable logging and get the after effects log.txt file back to here for me? Perhaps the crash might tell me more.

Frank_B
Frank_BAuthor
Inspiring
May 17, 2024

@jenkmeister17177426 
I had to remove the file content due to nda but it still causes issues in Beta. No issues in 2024.
https://ufile.io/11mp4o5w

Importing other psd files also causes issues. It only happens when importing as Composition - Retain Layer Size.
Importing as footage works.

Jenkmeister
May 16, 2024

Any chance you can share the file(s) you're having trouble with? I tried 24.5x40 and PSDs imported ok for me.

Frank_B
Frank_BAuthor
Inspiring
May 16, 2024

When trying to circumvent this bug and import PSD file in 2024, save it and then open the aep file in beta here's what happens upon beta launch.