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Disteli
Participant
April 21, 2022

AE Beta hangs when quiting the the app

  • April 21, 2022
  • 2 replies
  • 264 views

When quitting the AE Beta app it hangs the app and I need to restart the computer.

    2 replies

    Disteli
    DisteliAuthor
    Participant
    May 12, 2022

    Hello

     

    1. I just updated to AE 22.5 and now it does not hang on quit, but the attached window shows up 

     

    and then the crash report window opens up.

     

    2. Windows 10, 64GB, NVIDIA GeForce RTX 3000, Swedish language for system

     

    3. I could not force quit the previous version 22.3

     

    4. Only AE was frozen not the rest of the apps or system.

    JohnColombo17100380
    Community Manager
    Community Manager
    May 11, 2022

    Hi @Disteli,

    Thank you for reporting this issue, and sorry to hear you're experiencing this hang when quitting. Needing to restart is pretty severe. To help us investigate this issue: 

    1. Do you also experience this issue with the latest release version of After Effects? After Effects 22.4 was released yesterday.
    2. What are your system specs e.g. OS version, RAM, GPU, language settings?
    3. When After Effects (Beta) hangs on quit, can you force-quit or otherwise close the frozen application? If so, does the Crash Reporter come up and prompt you to file a report? If so, please do so and let us know what email you use so that we can track down the report. That will be a big help in shining light on this issue.
    4. How does After Effects (Beta)'s hang affect the rest of the system? E.g. Does the system lag overall, does the whole system freeze up, or something else? Please describe why you are needing to restart the whole system.

     

    Thanks for reporting this issue and for any further information you can provide, 

    - John, After Effects Engineering Team