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Thanh28345486a6bv
Thanh28345486a6bv
Participating Frequently
Sep 5, 2023 4:48 AM UTC
Open for Voting

Attaching the Debugger in After Effect and save crash file

Hi Community!

I'm facing an error with After Effect beta &  Media Encoder beta. When I opened the application, I immediately encountered the text Press OK after Attaching the Debugger (Image attached below).

Then the application will automatically save a file

Adobe Media Encoder_2023-09-05_001256_.crash

And then automatically turns off,

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    9 replies

    Thanh28345486a6bv
    Thanh28345486a6bvAuthor
    Participating Frequently
    Sep 8, 2023 4:52 AM UTC

    I tried troubleshooting on Trend Micro, but it still didn't work.

    Even though it was still expired, I had to delete it and buy another anti-virus software, Bitdefender.

    Everything is good now!

    Thank you for your support.

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      Thanh28345486a6bv
      Thanh28345486a6bvAuthor
      Participating Frequently
      Sep 8, 2023 2:36 AM UTC

      Thank you so much!

      My Trend Micro is already on the latest version, but the latest version keeps crashing.

      I tried uninstalling Trend Micro, and everything worked fine, and no more errors.

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        Community Manager
        jenkmeister17177426Community Manager
        Sep 7, 2023 4:12 PM UTC

        Looks like you have Trend Micro Security (malware protection) installed and it is causing AE to crash on startup. There is an update to Trend Micro that should fix this. Follow the directions here to do that: https://helpcenter.trendmicro.com/en-us/article/tmka-18640 

         

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          Thanh28345486a6bv
          Thanh28345486a6bvAuthor
          Participating Frequently
          Sep 7, 2023 2:01 AM UTC

          Here is my system information

            

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          Thanh28345486a6bv
          Thanh28345486a6bvAuthor
          Participating Frequently
          Sep 7, 2023 1:46 AM UTC

          And this is the crash file of the media encoder

          https://docs.google.com/document/d/1qqpScV1cnLueHcDQU1xBQvemwt7sESxA/edit?usp=sharing&ouid=100836312506567736144&rtpof=true&sd=true

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            Thanh28345486a6bv
            Thanh28345486a6bvAuthor
            Participating Frequently
            Sep 7, 2023 1:39 AM UTC

            Because it's too long, I put it in the file, pls take a look

            https://docs.google.com/document/d/1nLg1Prxn-430XABvYsfelOBr8S1y8dKg/edit?usp=sharing&ouid=100836312506567736144&rtpof=true&sd=true

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              Community Manager
              jenkmeister17177426Community Manager
              Sep 6, 2023 3:54 PM UTC

              You can open the .crash file in notepad. I need the contents of that file if you can, please.

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                Thanh28345486a6bv
                Thanh28345486a6bvAuthor
                Participating Frequently
                Sep 6, 2023 3:25 AM UTC

                Hi,

                Thank you for your response.

                Below are 2 images of crash files

                  

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                  Community Manager
                  jenkmeister17177426Community Manager
                  Sep 5, 2023 5:18 PM UTC

                  Can you put the contents of the .crash file back into this thread so we can take a look at what might be causing the issue? 

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