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Participating Frequently
November 29, 2023

impossibe to open and read an MPEG2 file. or h264.

  • November 29, 2023
  • 3 replies
  • 404 views

 

hello.

 

after effect simply crash when trying to play a mpeg2 or h264 file.

it crash when just double clicking on it to view it.

it crash when > after creating a composition with it by draging it on a new comp > then trying to scrub the time line.

this is happening this morning after i did the UPDATE suggested .  as of today 29/11/2023  10:08 am french local time.

 

the minute before I did the update, same file in the project I was working with work working perfectly.

 

thanks.  have a wonderfull debugging day ;)))

yann

 

ps > i can't share the file because of working policy. secret stuff blablabla.   but it';s not related to that anyway.

3 replies

Ym65_2Author
Participating Frequently
November 29, 2023
Hello,
thank you very much for your quick response.

Thank you also for pointing out the fact that I should have clicked on the
" INCLUDE CRASH REPORT ". I will think about it next time this situation
happens.

Now, and for the couple of following days, I won't reinstall the update,
because I am working on this project that require me to stay on the version
of after effect that works ( well at least for me, now in the present
moment ;))

Again, thank you,
have a wonderful rest of the day.
yann
Community Manager
November 29, 2023

I am not finidng any crashes in our crash-reporting system associated with your email. The next time you hit this crash, could you please submit the crash report including your email and a note mentioning this post (and then also let us know here that you did so as well).

Thanks!

Ym65_2Author
Participating Frequently
November 29, 2023

and to be complete >  everything is ok with version     v 24.1.0.71

issue started when updating this morning to 24.2 something.