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Participant
August 10, 2023

Invisible 3d Models

  • August 10, 2023
  • 20 replies
  • 7026 views

When i Import a 3d model into AE Beta it doesn't show up. The controls to move it around do, it's like it's invisible. Does anyone know a fix?

20 replies

Participant
September 7, 2023

I have the same problem, why I can do?

TimKurkoski
Community Manager
Community Manager
August 17, 2023

One thing that I've forgotten to recommend as a troubleshooting step. This is for anyone in this thread who is having a problem importing 3D models:

  1. Restart After Effects Beta. When you restart, leave AE open on a fresh, empty project.
  2. Choose Edit > Purge > All 3D Cache (or All Cache).

 

This will clear the 3D cache, which contains files related to rendering OBJ files and model textures. I don't necessarily expect this help for most cases, but it is definitely something you should try.

Participant
August 17, 2023

I have the same issue (Version 24.0.0 (Beta 28))

The glb file was created in Autodesk 3DS Max 2024

TimKurkoski
Community Manager
Community Manager
August 14, 2023

@Chanveasna and @bradenblake , could you please DM me a link to the files that are not working? Braden, could you also send me the .DN project file so I could try to recreate it myself?

 

CharlieP3 sent me a link to a file, but I'm not able to reproduce the failure.

 

Also, @bradenblake , what happens when you try to open the project in a previous version? Which previous version are you using? A reminder that features in After Effects Beta, like 3D model import, are not expected to work in the public release builds, like After Effects (non-Beta) 23.6, which was released last week.

bradenblake
Participant
August 11, 2023

I saved my file in the new version and cannot open it in the previous version...

bradenblake
Participant
August 11, 2023

Btw, mine is not a stock model, but a GLB exported from Dimension.

 

bradenblake
Participant
August 11, 2023

I am having the same issue. My version updated overnight and today, I can only see the bounding box and controls. Worked great yesterday.

Chanveasna
Participant
August 11, 2023

I have the same problem. I'm using AE beta x24.

After I import .obj file, I can see the controls to move or scale but it doesn't show up the object.

CharlieP3Author
Participant
August 11, 2023

I went down to version (23.6) and it is working now. 

TimKurkoski
Community Manager
Community Manager
August 10, 2023

Hi @CharlieP3 ,

 

Thank you for filing this bug. What build of After Effects Beta are you currently using? We had an issue with a problem very similar to this last week, which was fixed in build x18.

 

If you are using the current builds (x23 or x24), could you please DM me the model, or a link to it? There is a bug where certain Adobe Stock models do not render, or only partially render.