Skip to main content
S
Seth NC
Participant
May 23, 2022

MP4 Video Import Issue AE Beta

  • May 23, 2022
  • 2 replies
  • 226 views

Steps to reproduce:
1. Import an .mp4 
Result: No video is being shown
Expected: Video to be displayed
 
System info
    Application: After Effects (Beta) v22.5.0.32
    OS: macOS v12.3.1, RAM: 64.00 GB GB, CPUs (logical): 10

 

Quicktime info

    2 replies

    S
    Seth NCAuthor
    Participant
    May 24, 2022

    Hi John,

     

    Sure can. I think this was originally downloaded from the internet but plays fine in Quicktime. Let me know if you can't access/download the file. Example.mp4

     

    Thanks for all the hard work!

    JohnColombo17100380
    Community Manager
    JohnColombo17100380Community Manager
    Community Manager
    May 24, 2022

    Hi @Seth NC,

    Thank you for reporting this issue. Would you be able to send us the .mp4 file that exhibits this issue? That will be the best way for our team to diagnose what is going wrong when trying to read it.

     

    Thanks again for reporting this issue and for any further information you can provide, 

    - John, After Effects Engineering Team  

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices