Skip to main content
K
kirsty_1404
Participant
October 11, 2024

RX 11 elements not showing full plugin (and audition keeps crashing)

  • October 11, 2024
  • 16 replies
  • 2329 views

 

No matter what I do, a few of my RX plugins appear like this, where a lot of the important bits are cut off. I'm in conversation with the team at Izotope, but just wanted to check in here in case it's an Audition thing. 

 

Also Audition keeps crashing, which is suuuuper unfun. There's also been a lot of (I BELIEVE) latency or sampling issues that, no matter how I try to fix in the hardware section by matching the sample rate, make my audio sound like slow and crackly garbage but then exports fine. I've uninstalled and reinstalled all software involved, and still no luck. 

 

Help would be much appreciated.

    16 replies

    Show previous replies
    Rag and Bone
    Community Expert
    Rag and BoneCommunity Expert
    Community Expert
    October 13, 2024

    You mean event viewer won't open them ?

    Sounds like a more general issue that just Audition.

    I'm on a Mac, and can't really help at all. Hopefully someone else will join in.

    It sounds like you should contact support. I've had good luck with support chat.

    As the page says:

    "Chat: Simply click on the conversation icon on the bottom right corner to speak to a Product Specialist."

    I've read that you can type "Agent" in the chat box to bypass the chatbot and be connected to a person.

    K
    kirsty_1404Author
    Participant
    October 13, 2024

    Oh, apologies. I'm on Windows. I've definitely found them, but they don't want to open. Classic 😂

     

    New update: there's definitely crackling in my exports now 😣 not as severe as the latency stuff (as I think it is) but definitely not excellent... 

    Rag and Bone
    Community Expert
    Rag and BoneCommunity Expert
    Community Expert
    October 13, 2024

    On a Mac you can access crash logs by opening the Console app (in the Applications/Utilities folder) and selecting crash logs.

    K
    kirsty_1404Author
    Participant
    October 13, 2024

    Hello! Sorry, not ignoring you. I'm just fighting with my computer 😂

     

    I'm trying to sort crash logs but those are also crashing before they open 🙄 Going to try and install a previous version of Audition then will try again.

     

    Much appreciate the help!

    Rag and Bone
    Community Expert
    Rag and BoneCommunity Expert
    Community Expert
    October 11, 2024

    So, is it a Windows machine? 

     

    Do you have crash logs?

     

    See this.

    K
    kirsty_1404Author
    Participant
    October 11, 2024

    I'm on laptop rather than Mac if that helps

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices