Bridge freezing when moving files from filtered file view

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When I filter files then select the filtered files and move them with drag and drop to another folder in the folders window Bridge freezes so that I need to kill it.

When I select the filtered files and then press the x Button on the filtered files view to return to the full unfiltered folder view the files are still selected and I can move them by drag and drop without problems.

U

UfgPrAuthor

Inspiring

Version info: Bridge Version 16.0.8.10, Windows 11 Home (Version 10.0.26200 Build 26200)

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CORCTON34033231

Community Expert

Hi! Thanks for the clear description — good that you already found a way around it by leaving the filtered view (selection kept) before dragging.

For the freeze itself, Adobe's official Bridge freeze/performance troubleshooting doc lists these steps in order:

1. Update to the latest version of Bridge (Help > Updates).

2. Reset preferences, reset the default workspace, and purge the cache: launch Bridge and immediately hold Ctrl+Alt+Shift (Windows) or Command+Option+Shift (Mac OS), then select all three options — Reset Preferences, Reset Standard Workspaces, and Purge Entire Thumbnail Cache.

3. Disable startup scripts: Preferences > Startup Scripts > Disable All, then re-enable them one by one if Bridge behaves better.

4. Temporarily disable programs that scan or manage disk activity (antivirus, firewall, disk utilities) to rule out a conflict.

5. Test with the Folders panel disabled (Window menu > deselect Folders Panel) to see if the freeze still happens.

The doc has further steps if none of these change anything.

Full document: https://helpx.adobe.com/bridge/desktop/troubleshoot/troubleshoot-errors-freezes-bridge.html

No guarantee this resolves your specific case, but it's Adobe's documented sequence for Bridge freezes. Let us know how it goes!

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U

UfgPrAuthor

Inspiring

Hmm, seems like the typical “have you restarted your computer?” boilerplate answer. Is there evidence of it helping? Will have a closer look when I have time - it’s quite complicated.

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CORCTON34033231

Community Expert

Fair point — and honestly, no: I have no evidence those steps fix this specific freeze. That document is Adobe’s general freeze/performance checklist for Bridge, not a fix written for the filtered-view drag-and-drop case, and I should have been clearer about that. For a bug report like this one, your exact repro steps (and the workaround you found) are the most valuable part — that’s what the Bridge team needs to reproduce it. Adding your Bridge version and OS to the report helps too. Thanks for calling it out.

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