Bridge version 13.0.2.636 crashing consistently
A few days ago, I updated my Bridge version to the new version 13.0.2.636.
After that I have constant crashes in bridge. It easy to reproduce:
- Start Bridge
- (Go to a folder with some images)
- Select one image (for test purposes I select an JPEG image)
- Hit SPACE to get full screen view
- Hit SPACE again to get out of full screen view
- Wait a couple of seconds: ---> CRASH
- (Or click another image, see below)
This seems to be 100% repeatable and renders Bridge unusable.
This is somewhat of a crisis as I rely on Bridge for everyday work.
Several log files can be provided:
- CRASH-REPORT-after-full clean.txt (XML)
- Log Collector: AdobeLogs_20230116_015900_363-win-GS.zxp
- Adobe Creative Cloud Cleaner Tool.log
Additional details:
When uninstalling version 13.0.2.636 and then installing version 12.0.3 everything seems to work OK!
I have submitted a few crash reports (using the dialog that pops up when Bridge crashes. I copy of the crash report can be supplied (an XML file generated by AdobeCrashReporter.
Further details:
When I experienced this the first time it was immediately after an update to version 13.0.2.636. I believe I was running version 13.0.1 before the update to 13.0.2.636. Everything seemed to work OK before the update to 13.0.2.636 (I got to test the new tabs etc.).
When I first noticed the crashes with 13.0.2.636, it behaved slightly differently. After hitting space the second time I had to initiate some kind of action (like using the right arrow key or clicking somewhere on the Bridge user interface) before I experienced a crash (or maybe I did not waited long enough).
I then uninstalled version for the first time and tried installing all versions (one at a time) from 12.0.3 (worked OK) and up (13.0, 13.0.1 and again 13.0.2, all now crashing).
I then uninstalled all Adobe Cloud apps using the "Adobe Creative Cloud Cleaner Tool" (which BTW seems to leave a lot of stuff left in "C:\Users\\AppData\Roaming\Adobe"?). I then reinstalled Photoshop and the latest version of Bridge (13.0.2.636). This did not solve the problem. Bridge still crashed as described above. I then again uninstalled version 13.0.2.636 and installed version 12.0.3 and Bridge again seems to work OK.
-------- System details
Windows: Windows 11 Pro
Version: 22H2
Installed on: 21.09.2022
OS build: 22621.1105
Experience Windows Feature Experience Pack 1000.22638.1000.0
NVIDIA GeForce RTX 2060
NVIDIA Studio Driver, version: 528.02 Release date: 01/05/2023
AMD Ryzen 9 5950X
RAM: 64 GB
After that I have constant crashes in bridge. It easy to reproduce:
- Start Bridge
- (Go to a folder with some images)
- Select one image (for test purposes I select an JPEG image)
- Hit SPACE to get full screen view
- Hit SPACE again to get out of full screen view
- Wait a couple of seconds: ---> CRASH
- (Or click another image, see below)
This seems to be 100% repeatable and renders Bridge unusable.
This is somewhat of a crisis as I rely on Bridge for everyday work.
Several log files can be provided:
- CRASH-REPORT-after-full clean.txt (XML)
- Log Collector: AdobeLogs_20230116_015900_363-win-GS.zxp
- Adobe Creative Cloud Cleaner Tool.log
Additional details:
When uninstalling version 13.0.2.636 and then installing version 12.0.3 everything seems to work OK!
I have submitted a few crash reports (using the dialog that pops up when Bridge crashes. I copy of the crash report can be supplied (an XML file generated by AdobeCrashReporter.
Further details:
When I experienced this the first time it was immediately after an update to version 13.0.2.636. I believe I was running version 13.0.1 before the update to 13.0.2.636. Everything seemed to work OK before the update to 13.0.2.636 (I got to test the new tabs etc.).
When I first noticed the crashes with 13.0.2.636, it behaved slightly differently. After hitting space the second time I had to initiate some kind of action (like using the right arrow key or clicking somewhere on the Bridge user interface) before I experienced a crash (or maybe I did not waited long enough).
I then uninstalled version for the first time and tried installing all versions (one at a time) from 12.0.3 (worked OK) and up (13.0, 13.0.1 and again 13.0.2, all now crashing).
I then uninstalled all Adobe Cloud apps using the "Adobe Creative Cloud Cleaner Tool" (which BTW seems to leave a lot of stuff left in "C:\Users\
-------- System details
Windows: Windows 11 Pro
Version: 22H2
Installed on: 21.09.2022
OS build: 22621.1105
Experience Windows Feature Experience Pack 1000.22638.1000.0
NVIDIA GeForce RTX 2060
NVIDIA Studio Driver, version: 528.02 Release date: 01/05/2023
AMD Ryzen 9 5950X
RAM: 64 GB
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