Bridge video preview plays audio but video remains frozen on Apple Silicon Mac
Product:
Adobe Bridge 16.0.4.40
Platform:
- Apple Silicon Mac
- Latest macOS
- Internal SSD and external SSD tested
Summary:
When previewing video with the Spacebar in Bridge, audio plays normally but the video image remains frozen. Hover-scrubbing over thumbnails works correctly.
Steps to reproduce
- Open Adobe Bridge.
- Navigate to a folder containing video files.
- Select a video.
- Press Spacebar to preview.
Expected result
Video and audio both play.
Actual result
- Audio plays normally.
- Video remains frozen on a single frame.
- Hover scrub over thumbnails works correctly.
File types tested
- iPhone
.MOV - Canon
.MP4 - Sony
.MP4
All exhibit the same behavior.
Additional observations
- Finder Quick Look plays the same files correctly.
- QuickTime Player plays the same files correctly.
- Lightroom Classic plays the same files correctly.
- Hover scrub inside Bridge works normally.
Troubleshooting already performed
- Updated Bridge from 16.0.3.21 to 16.0.4.40
- Completely uninstalled and reinstalled Bridge
- Did not import previous preferences
- Reset Bridge preferences
- Purged thumbnail cache
- Enabled Software Rendering
- Tested with files on internal SSD
- Tested with files on external SSD
- Tested with external monitors disconnected
- Verified Adobe Dynamic Link processes are running
- Verified Finder Quick Look and QuickTime playback
Conclusion
The issue appears isolated to Bridge's video preview renderer, since the same files play correctly everywhere else on the system.
