Camera keeps on waiting

I am begging you to help me for this issue. The camera has no problem. It is functioning on other software and the camera testing as well. However, when I am using this for Adobe Character Animator, the camera keeps on waiting. I tried to uninstall and install the older versions and tried to calibrate but still doesn't work. I need this software for my everyday work. I am paying the monthly billing of Adobe Creative Cloud but your software doesn't work very well.