Bug Reports

See this little greyed out area.  Now I can't do ANYTHING.  Help!

Hi there,I'm noticing that some of the links on the tutorials page at the bottom are erroring out.  I'd like to check out advanced rigging! https://pages.adobe.com/character/en/tutorials 

Hi, I am currently using version Character Animator 25.0 and I uses the "Compute Head Movement From Speech" features a lot since 2-3 years ago, I've noticed that since some version updated around last year, the comput head movement from speech feature would stop working for longer videos. In some scenes it works until around 6:30, in some scenes it works until around 2:00, its quite random, maybe it depends on the speech track? So any solution to this? or is that a real bug that needs look into, thanks!

Why is character animator adding silence at the end of each sound track!! This wasnt happening before!

I can freely choose between all the characters and scroll, but when it comes to backgrounds, the scroll feature has disappeared. I can only view the top 4 backgrounds. This has been occuring for over a week now, and nothing seems to fix it. Only seems a problem on windows laptop, not on my phone. 

Hi community! I'm having issues creating new projects.I am receiving an error that tells me the program can't create a folder to save the projects:"The directory '\\Z95CFVS004\Home Folder\A-C' could not becreated. Please check the validity of the directory path orparent directory protection or permission rights." We are using work computers and my documents exists mirrored on a homefolder so I assume my account does not have permission to create a directory for new projects to save. The folders in Appdata Roaming and Appdata Local had no issues creating Character Animator folders. Is there a way to bypass this? Maybe change where the projects are saved by default?I tried to specify that the Character Animator program be installed on a drive I have full access on but it still insist creation projects under my linked documents folder. Any ideas and thoughts are very much welcome.

O meu processador é um I5, não tô conseguindo usar o animator, aparece um erro, GPU, já pesquisei e vi que só roda a partir da geração 6, então preciso saber qual versão eu consigo trabalhar no animator ? 

This is a strange one, but whenever I use the lip sync feature, it leaves any "w" sound blank, instead of assigning the "W-Oo" viseme. I can manually assign the correct viseme, but I can't figure out why Character Animator isn't utilizing it when it processes lip sync. In the Lip Sync section of the behaviors panel, there are the same number of "W-Oo" visemes listed as the rest (my puppet has three of each, for different emotions), so it's not like the software doesn't recognize it. What really bakes my noodle is that it will use the "W-Oo" viseme for "ooo" sounds, but not "w" sounds. Also, I'm using transcripts with the audio files, so it definitely knows that these are w's.

I'm trying to edit the rigging for a particular character through Adobe called, 'Heller'. When I follow Edit>Edit Original or Ctrl+E, photoshop attempts to open the file as a pdf which gives me no access to layer files and pastes as a .jpeg in photoshop. I'm wondering if anyone has a fix or knows what I'm doing wrong? I would really appreciate any help. 

Hi,   I'm using the free trial version of Character Animator, but I experience issues with importing a file like a .PNG, .PSD and .AI file. Regarding .PSD files, I converted a PNG file into a .PSD and .AI file by using online tools like psd converter, but when I click on "import" in Character Animator, the files aren't visible to select. I don't have .PSD files created in Photoshop so I can't try such files. What could be the problem? Thanks in advance!

Receiving the following error.  So far all other applications work on my computer except for Character (Ch). "Error in Ch version 25.0x46" "GPU Error: Updating your graphics card driver may fix this issue.  See adobe.com/go/ch_gpu_error for details." "NVIDIA GeForce RTX 4060 Laptop GPU (v......)"HRESULT error: The GPU device instance has been suspended.  Use GetDEviceRemovedReason to determine the appropriate action."  

Hello,I’m unable to use Adobe Character Animator—I keep getting error Ch 25.0x46. I uninstalled it and installed an earlier version, but the same error persists.I also deleted the following folders:C:\Users\<your_name>\AppData\Roaming\Adobe\Character Animator\25.0C:\Users\<your_name>\AppData\Local\Adobe\Character Animator\25.0\MediaCacheThat made no difference. I even updated the earlier version to the 2025 release—again, same issue.Thanks for your help.

Bonjour, impossible d'utiliser Adobe Character, j'ai l'erreur Ch 25.0x46. J'ai désinstallé, et installé une version précédente, j'ai la même erreur.J'ai supprimé les fichiers : C:\Users\<votre_nom>\AppData\Roaming\Adobe\Character Animator\25.0C:\Users\<votre_nom>\AppData\Local\Adobe\Character Animator\25.0\MediaCacheça n'a rien changé.J'ai mis à jour la version précédente vers la 2025, pareil. Merci de votre aide.  

im new to adobe, i have the 7 day free trial of all apps subscription. i cannot use the pro mode of character animate even though every time i open the application, it says i already have the subcription. ive tried quitting and restarting both the computer and installment to no avail.

Hi Adobe folks. Here I am again, this time in English, to see if you'll pay attention to me. As I reported in two posts, Character Animate's lip sync is not working. Once again: The playback needle runs, but the viseme freezes. This means that while the audio is playing, the character's image is frozen in a single viseme, instead of changing as the audio words change. What are you going to do about this? I've noticed that it's been a long time since any Character updates have appeared on the platform, which gives me the impression that you don't care much about this software. Well, for me, as a customer, I can say that the software is very important and that I pay a monthly subscription to Adobe to have a good product with me, so if you could give a little attention to your product and your customer, I would be very grateful.

Outro erro que está havendo: O Software trava em um viseme, enquanto a reprodução continua, tanto na velocidade normal do playback/Recording Speed, como numa velocidade menor. Tá impossível fazer um Lip Sync decente. Por favor, reparem esse bug! Obrigado.  

Olá pessoal! Por favor, verifiquem o que está havendo com o Character. O "LipSync" está horrível.  Não estou conseguindo fazer ajustes manuais. O Software não está condseguindo ler todas as letras. A reprodução está atrasada, o que torna impossível corrigir o Lip sync.  A tarefa já era difícil para nós, usuários que não são falantes da língua inglesa, imagine tentar fazer isso com uma agulha de reprodução que pula as letras e sílabas. Por favor corrijam esse problema. Obrigado. 

Hello,I’m having trouble getting Adobe Character Animator to detect my camera. I’m using a notebook that has a built-in camera, which works fine with other programs. I also tried using an external camera, but I keep getting the same message: "Waiting for camera".I’ve already checked and granted all necessary permissions for the camera, and I tried uninstalling and reinstalling Character Animator, but the issue persists.Could you please help me resolve this?Thank you!

I bought the total Adobe creative cloud. I have quit and relaunched the app multiple times but Character Animator won't open at Pro.  What should I do? 

I am still learning charactor animator rigging, so I haen't been able to figure out the issue on my own, however the base puppet maker template of Cowfolk appears to have an issue with recording dragging.recording dragging of the head records fine, but recording the dragging of the arms, despite moving on screen during the recording process, do not play back the animation. See attached screen recordings.

My Adobe Character Animator application does not open, giving the following error message: Unable to create AGM font ("Adobe Clean UX" - Bold"). I did several searches and found nothing about this error. As a result, the application does not even open. is booting. Does anyone know how to help me?

Hello ! I have this error code which appeared when i was working with body tracking and fisrt working on it i disable triggers behaviors and i wanted to enable again when i was content with my body tracking and this code appear and since the scene cannot load evant if i disable again behavior triggers. I have Version CH 25.2x85 on Windows 11

Why do dragger movements not record?https://vimeo.com/1077015029

Been live streaming character animator using obs and ndi tools for years and suddenly it seems like Character animator is no longer found as a source on my NDI tools. I have Mercury Tranmit checked and the NDI output box checked but still get nothing in NDI. I have reinstalled both programs mutiple times I have the NewTek_NDI_Transmit and NewTek_Import_SpeedHQ files in my Adobe Medicore plug-ins I have also deleted them and reinstalled them and still no luck.  

Just went to open a few files from a project I wrapped at the end of last year and every single one is giving me a libgit2 error in every version of CH I try. They are all local files and have always been. I only copy backups to the cloud. I did move the files to an archive folder about a month ago, but still local. So I'm not sure why anything would've changed if the files were never even opened. I tried renaming rope files in the data folder as another post suggested, but no luck. Anyone have any other suggestions? Thanks!