Bug Reports

Greetings Character Animator Community!I need some urgent help to make this Friday deadline. I recieved this error upon opening Character Animator.When the program attempts to open, this next error comes up.What has happened and what can I do? I haven't touched this software since last week, and the most recent thing I have done to my MAC was update the Ventura OS today with the most recent update this morning right before opening this project. This project is also being read off of an external G-RAID hard drive where it's lived for its entire life where no significant file or orginizational changes have been made. Is this a resolveable issue? Any help would be greatly appreciated! Thank you so much!    

To reproduce issue:create head with dangle property on ears add transform property to head in scene, create hold keyframes of 100% and -100% on head “scale x” to flip head as needed when head is flipped -100% “scale x” the ears with the dangle property will start glitching I’d love to be able to flip layers for head turns etc. in character animator without losing physics, thank you.

It’s my first time using adobe apps, and I don’t know much about them, I’m was trying to turn a drawing in to a puppet ( which I keep failing ) now I can’t even start the app, when I just try to run it it brings out this screen, can’t click anywhere else after clicking ok it keeps popping up and than shuts the app I don’t know what to do 

Even though i am using an independent layer with the crown, the hands are always pulled out of the body when i try to move them. I even asked Gemini and Grok and they couldnt help me at all. *I am trying to upload the files of the project, but it always disappear after i drag it to the "drag and drop" box down this page.  

Whenever I use the school computer and import an MP3, AIFF, or wav, it wont open it as if it is being stubborn.

Bonjour à toutes et tous.Il m'est impossible de commencer un projet , j'ai à chaque fois ce message.Si vous avez une idée… je suis preneur ! Merci d'avance. Patrick Sur Mac OS Ventura  13.7.8 Erreur dans la version Ch 25.6x95Erreur inattendue de fichier avec “/Users/patrick/Documents/Adobe/Character Animator/Projet Mark de base/Ch Data/repo.noindex/interprocess.lock”: Operation not permitted.Si ce projet se trouve sur un serveur de fichiers, copiez-le sur un disque local et ouvrez-le depuis cet emplacement.   Capture d’écran 2026-01-04 à 19.02.28.png 

I keep getting an error when attempting to load my .ai file into Charactor Animator. "Error opening Illustrator file. (1346848371)". I was able to load in 4 other puppets without issue. I've attempted removing multiple layers, resaving the file under different names, and even loading the puppet into a working file that was already loaded into Charactor Animator. All ended in error. Hopefully someone knows something. 

Title pretty much says it, but here are a few more details... I'm using Adobe Character Animator (Beta), and I need to render out an animation with alpha, but when I choose Export > Video With Alpha Via Media Encoder. I keep getting this message...ACA-AME_error.pngAME (Beta) is definitely installed, and I use it routinely with the After Effecs (Beta), so it should work. I even tried launching AME (Beta) before selecting the Export command, but ACA (Beta) still doesn't see it. Is anyone else seeing this message? Is there anything I can do to force it to see AME (Beta)? I normally use the release version of ACA because of previous beta issues, so maybe I need to switch back. I hope the file is backwards compatible. Thanks in advance for any helpful suggestions! Additional Info: Using ACA (Beta) 25.6 Build 92, and AME (Beta) 26.1 Build 14, Windows 11. Possibly related: When I open the latest After Effects (Beta) 26.11 Build 3, it informs me that there is a

こんにちは。①私は Windows 11 環境で Illustrator 2026 (v30.0 / v30.1) と Character Animator 2025 (v25.6) を使用しています。両方とも最新アップデート済みです。現象• Illustratorでパペット用アートワークを作成し、.aiファイルとして保存しましたが、Character Animatorでインポートしようとするとファイル選択画面に表示されず、「Illustratorを開く時に失敗しました」というエラーメッセージが出ます。• 2ヶ月前までは問題なく開けていたプロジェクトは、現在もシーン自体は正常に表示されます。• しかし リグ画面を開こうとするとキャラクターが表示されず、同じエラーが発生します。• この状態で元データを無理に開こうとすると「アートワークと自動同期」のチェックが外れ、再度チェックを入れるとリンク切れを起こし、パペットが正しく読み込めません。• すべてのプロジェクトで起きるわけではありませんが、例えば 2週間前に作成したプロジェクトでも同じエラーが発生しています。• このプロジェクトはもともと 2024年に作成したIllustratorデータを基にしており、大量に複製をとって様々な制作に活用してきました。• しかし、その複製したすべてのプロジェクトファイルで「Illustratorを開く時に失敗しました」と表示され、リグ画面にキャラクターが出てきません。• 結果として、元データのIllustratorファイルを再編集することができず、制作の継続が困難になっています。• Illustrator単体ではファイルを問題なく開けます。 試したこと• Illustratorで「レガシー形式（旧バージョン互換）」で保存• Character Animatorの再インストール• Illustratorを既定アプリに再設定• ローカル保存した.aiファイルを新規プロジェクトにインポート• Illustratorの v29.8.3 と v30.1 を両方インストールして切り替えながら試行結果• 上記の方法はいずれも効果がなく、同じエラーが続いています。• エクスプローラー上では.aiファイルが存在しているのに、Character Animator側では認識されません。• 海外・日本

I was trying to select a new character from the list and when going to all characters only the first 5 are showing up in a linear fasion. I was assuming based on videos I've seen on youtube of others using this software that there would be a grid style selection which i could scroll through but I was not able to see all of the characters. I can also assume that there are more in each category as well that are just not showing up. 

I try to open a project that is living in a Dropbox folder and I recieve constant error during open. Quickest resolve is to pause Dropbox sync but curious if there's a better way to manage rights management so we don't have to do this. 

See this little greyed out area.  Now I can't do ANYTHING.  Help!

Hi there,I'm noticing that some of the links on the tutorials page at the bottom are erroring out.  I'd like to check out advanced rigging! https://pages.adobe.com/character/en/tutorials 

Hi, I am currently using version Character Animator 25.0 and I uses the "Compute Head Movement From Speech" features a lot since 2-3 years ago, I've noticed that since some version updated around last year, the comput head movement from speech feature would stop working for longer videos. In some scenes it works until around 6:30, in some scenes it works until around 2:00, its quite random, maybe it depends on the speech track? So any solution to this? or is that a real bug that needs look into, thanks!

Why is character animator adding silence at the end of each sound track!! This wasnt happening before!

I can freely choose between all the characters and scroll, but when it comes to backgrounds, the scroll feature has disappeared. I can only view the top 4 backgrounds. This has been occuring for over a week now, and nothing seems to fix it. Only seems a problem on windows laptop, not on my phone. 

Hi community! I'm having issues creating new projects.I am receiving an error that tells me the program can't create a folder to save the projects:"The directory '\\Z95CFVS004\Home Folder\A-C' could not becreated. Please check the validity of the directory path orparent directory protection or permission rights." We are using work computers and my documents exists mirrored on a homefolder so I assume my account does not have permission to create a directory for new projects to save. The folders in Appdata Roaming and Appdata Local had no issues creating Character Animator folders. Is there a way to bypass this? Maybe change where the projects are saved by default?I tried to specify that the Character Animator program be installed on a drive I have full access on but it still insist creation projects under my linked documents folder. Any ideas and thoughts are very much welcome.

O meu processador é um I5, não tô conseguindo usar o animator, aparece um erro, GPU, já pesquisei e vi que só roda a partir da geração 6, então preciso saber qual versão eu consigo trabalhar no animator ? 

This is a strange one, but whenever I use the lip sync feature, it leaves any "w" sound blank, instead of assigning the "W-Oo" viseme. I can manually assign the correct viseme, but I can't figure out why Character Animator isn't utilizing it when it processes lip sync. In the Lip Sync section of the behaviors panel, there are the same number of "W-Oo" visemes listed as the rest (my puppet has three of each, for different emotions), so it's not like the software doesn't recognize it. What really bakes my noodle is that it will use the "W-Oo" viseme for "ooo" sounds, but not "w" sounds. Also, I'm using transcripts with the audio files, so it definitely knows that these are w's.

I'm trying to edit the rigging for a particular character through Adobe called, 'Heller'. When I follow Edit>Edit Original or Ctrl+E, photoshop attempts to open the file as a pdf which gives me no access to layer files and pastes as a .jpeg in photoshop. I'm wondering if anyone has a fix or knows what I'm doing wrong? I would really appreciate any help. 

Hi,   I'm using the free trial version of Character Animator, but I experience issues with importing a file like a .PNG, .PSD and .AI file. Regarding .PSD files, I converted a PNG file into a .PSD and .AI file by using online tools like psd converter, but when I click on "import" in Character Animator, the files aren't visible to select. I don't have .PSD files created in Photoshop so I can't try such files. What could be the problem? Thanks in advance!

Receiving the following error.  So far all other applications work on my computer except for Character (Ch). "Error in Ch version 25.0x46" "GPU Error: Updating your graphics card driver may fix this issue.  See adobe.com/go/ch_gpu_error for details." "NVIDIA GeForce RTX 4060 Laptop GPU (v......)"HRESULT error: The GPU device instance has been suspended.  Use GetDEviceRemovedReason to determine the appropriate action."  

Hello,I’m unable to use Adobe Character Animator—I keep getting error Ch 25.0x46. I uninstalled it and installed an earlier version, but the same error persists.I also deleted the following folders:C:\Users\<your_name>\AppData\Roaming\Adobe\Character Animator\25.0C:\Users\<your_name>\AppData\Local\Adobe\Character Animator\25.0\MediaCacheThat made no difference. I even updated the earlier version to the 2025 release—again, same issue.Thanks for your help.

Bonjour, impossible d'utiliser Adobe Character, j'ai l'erreur Ch 25.0x46. J'ai désinstallé, et installé une version précédente, j'ai la même erreur.J'ai supprimé les fichiers : C:\Users\<votre_nom>\AppData\Roaming\Adobe\Character Animator\25.0C:\Users\<votre_nom>\AppData\Local\Adobe\Character Animator\25.0\MediaCacheça n'a rien changé.J'ai mis à jour la version précédente vers la 2025, pareil. Merci de votre aide.  

im new to adobe, i have the 7 day free trial of all apps subscription. i cannot use the pro mode of character animate even though every time i open the application, it says i already have the subcription. ive tried quitting and restarting both the computer and installment to no avail.