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CelestialBean
Participating Frequently
October 30, 2023

Character animator preventing me from using other cameras

  • October 30, 2023
  • 11 replies
  • 599 views

Hello, I've been using character animator for a few years now and just came accross a new issue. I'm currently using version 24 on Windows 10 and as of today, while I have CH open, I can not use ANY of my cameras in other apps while the program is open. I have several cameras setup and have never had an issue using the other cameras while running CH. I'm thinking about going back down to version 23.6 to see if that fixes it but wanted to report this as it's very frustrating.

11 replies

k_oshiro
Community Expert
Community Expert
November 1, 2023
k_oshiro(AdobeCommunityExpert)
CelestialBean
Participating Frequently
November 1, 2023

@k_oshiro can you be more specific about which settings I should look at? the cameras work just fine as long as CH is not open. Thank you for looking and answering btw, all help is gretly appreciated!

k_oshiro
Community Expert
Community Expert
November 1, 2023

Thanks for the attached image.
It does indeed look fine with your setup.
It seems to be caused by something else. Sorry I can't help you.
What are your camera settings and other settings in the security on your Windows OS? Do you allow each application to use it?

Thanks.

k_oshiro(AdobeCommunityExpert)
CelestialBean
Participating Frequently
November 1, 2023

@k_oshiro My setup is:
Windows 10
64 GB RAM
AMD Ryzen 7
Geforce RTX 3060 (Recently replaced but was working for a few weeks before the issue started)

CelestialBean
Participating Frequently
November 1, 2023

@k_oshiro Is this helpful? In the camera and mic settings, you'll see a second camera that is not selected. As long as CH is open, I can not use that camera or any camera in any other programs. If I close CH, I can use them in other applications but when i reopen CH, they either stop working or the camera features in Ch are disabled completely. 

k_oshiro
Community Expert
Community Expert
November 1, 2023

Thanks for the reply.
What is your current setup?
Can you attach a screenshot?

k_oshiro(AdobeCommunityExpert)
CelestialBean
Participating Frequently
October 31, 2023

@k_oshiro I did not have that setting selected before. 

CelestialBean
Participating Frequently
October 31, 2023

I already use NDI to send my character to OBS. I don't want it to share a camera with another program. Having CH open disables all other camera sources in other programs. If I'm using camera 1 to puppet my character, I can't use camera 2 in OBS.

k_oshiro
Community Expert
Community Expert
October 31, 2023

1) Open the Camera and Microphone tab.
2) Uncheck Pause camera and microphone when application is in background.
Thank you.

k_oshiro(AdobeCommunityExpert)
TheOriginalGC
Community Expert
Community Expert
October 31, 2023

Unfortunately, CH does not like to share cameras with other software, regardless of how you have them set up. You can try using webcam software like NDI Tools or OBS to work around this problem.