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Antonio Richardson
Participant
February 7, 2023
Needs More Info

I have not been able to switch to pro mode in over a week! I have the entire adobe suite subscriptio

I have not been able to switch to pro mode in over a week! I have the entire adobe suite subscription! This is getting very disappointing!
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    3 replies

    Jeff Almasol
    Adobe Employee
    Jeff Almasol
    Adobe Employee
    February 7, 2023
    Would you be able to post additional details (as requested in the other comments) to the Beta community forum? Thanks.
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    Jeff Almasol
    Adobe Employee
    Jeff Almasol
    Adobe Employee
    February 7, 2023
    Also mention in the community forum if the issue started happening immediately after updating from an earlier version of Character Animator to 22.5, or if version 22.5 working fine but then stopped?

    if you go to the account page (https://account.adobe.com/), what does it show as "Your plan"?
    Are you using an individual, student, or work account?

    Thanks.
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    CoSA_DaveS
    CoSA_DaveS
    Participating Frequently
    February 7, 2023
    Sorry it's not working for you.

    To help us help you, please post details in the community forum here: https://community.adobe.com/t5/character-animator/ct-p/ct-character-animator

    Screen shots, Ch version, and OS version would all help diagnose the issue. Also, which other Adobe apps are launching successfully for you?

    Thanks!
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