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DocentWisdom
Participant
February 7, 2023

Make it stop crashing!

  • February 7, 2023
  • 1 reply
  • 165 views
Crashes constantly. I imported a static image with a mouth set of visemes on top of it, nothin more. Anything that I click to try to test sync, or basically anything else, causes the application to close abruptly. Can't do anything.

    1 reply

    Jeff Almasol
    Adobe Employee
    Jeff Almasol
    Adobe Employee
    February 7, 2023
    Sorry that the app has been crashing for you. Can you provide a few more details to help us diagnose the issue?

    If you create a new project then import that static image with mouth set of visemes, does it crash then? Or is it only when trying to import into an existing project?

    If you try to launch Character Animator while holding down the Shift key (so that the current project's scenes/puppets aren't opened automatically), does importing the static image work?

    What's the specific version of Character Animator that you're using?
    What's your OS version?

    When it crashes, do you see an Adobe Crash Reporter dialog (not an Apple one, if you're on macOS) that allows you to specify your e-mail address? If so, and you're willing to submit a crash report with your e-mail address, we can then try to locate the crash report on our side to see if it's a known issue .

    Thanks.
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