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scm28
Known Participant
October 21, 2024

New BUG 2025 version CA - pressing calibrate turns off camera. No way to calibrate

  • October 21, 2024
  • 2 replies
  • 388 views

There is a bug with the calibrate and activate body tracker functions.  If I press the body tracker camera icon I'm instructed to look at the panel and press calibrate.  When I do it turns off the camera.  I tried pressing calibrate first which turns on the camera, but it won't calibrate.  I tried Calibrate - camara/tracker - calibrate and its still turns off the camera.  I've already restarted my computer and this is the latest 2025 version confirmed.  Mac OS, latest version.  

2 replies

S
scm28Author
Known Participant
October 21, 2024

After another restart it's back online - I'll report back with video capture if this bug returns.  Thanks for the quick response.  

Jeff Almasol
Adobe Employee
Jeff Almasol
Adobe Employee
October 21, 2024

Hmm, I can't seem to reproduce this on either Windows or macOS versions of Character Animator 2025 (version 25.0). A few things to check:

  • If you use the Hopscotch example puppet on the Home screen, does that also show the issue?
  • When you openk the panel's menu (the three horizontal lines to the right of the "Camera & Microphone" panel title, does it show the expected camera as selected? Is there only one camera available on your system?

 

Thanks.

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