opening original in photoshop - scanner pop up

I've tried one of my old puppets and had the same issue, I've then tried opening Chloe from the home screen and had the same issue.

I'm sitting with my workplace IT team at  the moment and we have worked out what may have triggered this, at some  stage character animator has been running and I've plugged my phone into  the lap top so it's recognized that as a camera and scanner.

So we've plugged it back in, it immediately pulled it up as an option when we replicated the issue but still won't open the puppet in photoshop.

We've now un-installed and reinstalled character animator, still no joy so IT are rebuilding my profile on the work system in the hopes that this deletes the setting in the background which is looking for the scanner etc.

Will keep you updated.

Photoshop won't know what to do with the *.puppet file no matter what you try. Are you able to open up one of the pre-generated characters for editing or do you get the same error?

Photoshop -26.1
Character Animator -25.0
- no further updates available.

When I try to force the file open using photoshop its using the .puppet file because those are the only files that download in the zip file whenever I download the blank puppet.

The files are saved on the laptops c drive.

Double-check the versions of CH and PS to make sure you're running the same version of both. Sometimes Adobe products do not communicate well if both are not the same version. I recently tried opening the Chloe character from CH version 25 (build 46) in PS version 26.1.0 release without incident. When you try to open the original puppets in PS, are you opening the *.puppet file or the *.PSD? Where are you storing the cahracters? Are you loading from the cloud?

The error in the first post is what I get when I use any of the command options to edit the original in photoshop regardless of how I try to prompt it.

The error I have in my reply is what I now get if I try to force the file to open directly in photoshop instead of using character animator.

I have no clue why it's prompting for a scanner as it's never done this before and I've made 10 characters previously using the same method.

If I understand correctly, you want to open a puppet from CH and edit it in PS? Have you tried right-clicking on the selected puppet and choosing "Edit Original" to open Photoshop for editing? Or does this error appear before you do anything? Character Animator shouldn't be looking for a scanner so I'm not sure why you would get that error.

Oh and I've tried opening the pupper directly in photoshop and got this error: