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Participant
February 7, 2023

well i really dont know if it is your bug, but i cant connect my character animatore to my media enc

  • February 7, 2023
  • 1 reply
  • 154 views
every time i try to export with media encoder.
i recive a note on the screen saying please install media encoder

    1 reply

    Jeff Almasol
    Adobe Employee
    Jeff Almasol
    Adobe Employee
    February 7, 2023
    Do you have the latest installed versions of both Character Animator and Media Encoder installed? For example, Character Animator (4.0) and Media Encoder (15.0), both of which would be installed in app folders that have "2021" in their names.

    Another thing to try is to quit both apps, wait about 20 seconds, launch Character Animator first, then launch Media Encoder -- or vice versa -- to see if that helps.
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