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mhouse777
Participant
Jan 26, 2025 7:40 AM UTC
Open for Voting

2D viewport keeps freezing up.

Hello,

The 2d viewport ( and sometimes the 3d too) keeps freezing up to where I have to keep restarting substance painter and reloading all the resources. Is there a fix for this? It's driving me nutz.

 

Thanks.

windows 10

64 bit

32gb vram

Nvidia geforce gtx 1060 6gb graphics card.

driver version 566.36

 

    5 replies

    Cyril Dellenbach
    Community Manager
    Cyril DellenbachCommunity Manager
    Community Manager
    Feb 24, 2025 9:37 AM UTC

    Hi @mhouse777,

     

    The VRAM hasn't increased and it's still under our minimum requirement. Except trying to optimized your projects, there's still not much we can do.

     

    Best regards,

     

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    Cyril Dellenbach (Micro) | Product Manager | Substance Painter
    mhouse777Author
    Participant
    Feb 24, 2025 4:12 AM UTC

    Hi Cyril,

    well I updated my gpu to an NVIDIA GeForce GTX 1660 SUPER 6GB from a Nvidia geforce gtx 1060 6gb card. My system significantly increased in performance but unfortunately after awhile the 2d viewport freezes again. Any Ideas? Thanks.

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    mhouse777Author
    Participant
    Jan 28, 2025 5:34 AM UTC

    makes sense. Thanks.

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    Cyril Dellenbach
    Community Manager
    Cyril DellenbachCommunity Manager
    Community Manager
    Jan 27, 2025 9:37 AM UTC

    Hello @mhouse777,

     

    Considering your GPU is under our minimum requirements, there's not much we can do.

     

    I advise you to keep your project as optimized as possible and to avoid 4K texture resolutions.

     

    Regards,

     

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    Cyril Dellenbach (Micro) | Product Manager | Substance Painter
    mhouse777Author
    Participant
    Jan 26, 2025 7:43 AM UTC

    .... version 8.3.1 , build 2451.

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