Skip to main content
ozcanosx
Participant
Mar 12, 2025 6:36 AM UTC
Released

3D Painter 11 -- 3dConnexion crash

when drawing with the path tool, if you navigate with the 3dConnexion mouse, the 3d camera turns off. if I do not restart the program, it does not come back.

    12 replies

    Cyril Dellenbach
    Community Manager
    Cyril DellenbachCommunity Manager
    Community Manager
    Jun 30, 2025 1:25 PM UTC

    Bug fix 11.0.2 fixes the issue.

     

    Translate
    Cyril Dellenbach (Micro) | Product Manager | Substance Painter
      Andrea_A71
      Participating Frequently
      Jun 30, 2025 1:24 PM UTC

      excellent, thanks!

      Translate
        Cyril Dellenbach
        Community Manager
        Cyril DellenbachCommunity Manager
        Community Manager
        Jun 30, 2025 1:23 PM UTC

        Yes ! It was in our latest minor bug fix (11.0.2). You can find all our updates here.

         

        Translate
        Cyril Dellenbach (Micro) | Product Manager | Substance Painter
        Andrea_A71
        Participating Frequently
        Jun 30, 2025 1:22 PM UTC

        I mean here in office we have version 11 but the problem is still existing

        Translate
        Andrea_A71
        Participating Frequently
        Jun 30, 2025 1:20 PM UTC

        Hi Cyril, but did you create a patch or an update (I just started working with SP)?

        Translate
        Cyril Dellenbach
        Community Manager
        Cyril DellenbachCommunity Manager
        Community Manager
        Jun 30, 2025 1:16 PM UTC

        Last discussion I had, the problem was fixed. Let me know if you're still facing issues.

         

        Translate
        Cyril Dellenbach (Micro) | Product Manager | Substance Painter
        Andrea_A71
        Participating Frequently
        Jun 30, 2025 6:31 AM UTC

        Hi, same issue for me with my 3d Mouse....has this problem been fixed?

        Translate
        bossun
        Participant
        Apr 10, 2025 3:01 AM UTC

        same issue happens regardless of 3D connexion setting.

        Translate
        hubert33745299dam0
        Participant
        Apr 2, 2025 7:14 PM UTC

        I have the same problem, but this only happens when I have the option set in the 3d mouse driver (Navigation mode - terget camera mode) and most important in (Rotation center - Auto)

        Translate
        Cyril Dellenbach
        Community Manager
        Cyril DellenbachCommunity Manager
        Community Manager
        Mar 17, 2025 1:15 PM UTC

        Thanks to your report, we were able to reproduce the issue and this is clearly a bug. We've started working on a fix.


        Best regards,

         

        Translate
        Cyril Dellenbach (Micro) | Product Manager | Substance Painter
        Show more replies
        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices