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Ken28306415b4jf
Participant
February 7, 2023

Adobe substance 3D painter 8.3.0. is not responding after update installation

  • February 7, 2023
  • 1 reply
  • 794 views

May i ask if any one has this same issue that the substance painter 8.3.0. is no responding after the update installation? And how to fix it? Much thanks in advance!.

    1 reply

    Cyril Dellenbach
    Community Manager
    Cyril DellenbachCommunity Manager
    Community Manager
    February 8, 2023

    Hi ken,

     

    Thanks for reaching out to us.

     

    Could you please send me your log so I can dig deeper into your problem (help > export log) ? If your Substance Painter isn't responding before even launching, you can find your log here :

    C:\Users\[username]\AppData\Local\Adobe\Adobe Substance 3D Painter

     

    In the meantime, if you do not want to wait, you can simply try to reinstall the app.

     

    Best regards,

    Cyril Dellenbach (Micro) | QA Support Artist | Adobe
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