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Brian Moskua Johnson
Participant
February 8, 2023

Application opens with duplicate dual UI one inverted and one mirrored

  • February 8, 2023
  • 4 replies
  • 502 views

Has anybody come across the issue of duplicate UI in the same workspace, one side is inverted and the other mirrored.

I can't find a way to fix it or bypass -  have tried uninstall/reinstall etc 

    4 replies

    B
    Brian Moskua JohnsonAuthor
    Participant
    February 10, 2023

    Many thanks, that worked a treat, have a great weekend

      Cyril Dellenbach
      Community Manager
      Cyril DellenbachCommunity Manager
      Community Manager
      February 10, 2023

      Hi again Brian,

       

      Hopefully, the issue seems to be already known. 

       

      1. Close Substance 3D Painter if it is already running.
      2. Select Substance 3D Painter in the Finder, it can be found in the Applications folder.
      3. Presse Command-I or Right-Click on the Substance 3D Painter application and choose Get Info.
      4. In the new window, enable the setting Prefer External GPU.
      5. Restart Substance 3D Painter.

       

      It appears to be a problem between the Mac OS and the GPU. If the Prefer External GPU setting is already enable, try to disable it.

       

      Let me know if the problem is persisting.

       

      Best regards,

      Cyril Dellenbach (Micro) | QA Support Artist | Adobe
      B
      Brian Moskua JohnsonAuthor
      Participant
      February 9, 2023

      Hi, Yes never experienced anything like this before, all other Adobe apps work perfect,
      Im on Mac 13.2 GHz 6-Core Intel Core i7 - AMD Radeon RX 6800 XT 16 GB - 32 GB 2667 MHz DDR4

       

      Appreciate the reply and hopefully the info will lead to a solved issue,

      Cyril Dellenbach
      Community Manager
      Cyril DellenbachCommunity Manager
      Community Manager
      February 8, 2023

      Hello Brian,

       

      That's definitely unusual.

       

      Could you send me your log (help > export log...) and a picture of your problem ? Also, what type of screen are you using ? From time to time, we can see problems with specific screen size/ratio. 

       

      Best regards,

      Cyril Dellenbach (Micro) | QA Support Artist | Adobe
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