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Student_Lurner
Participant
May 29, 2024

Can't open FBX files in my substance painter

  • May 29, 2024
  • 3 replies
  • 1013 views

This is the log shown, when i open an FBX it simply doesn't open anything, none of the brush options shows up and it says "Untitled(Read Only)". How can I fix this?

 

 

3 replies

S
Student_LurnerAuthor
Participant
May 30, 2024

For reference, this is the previous FBX I was working with, no issues on the same laptop, which I also can no longer open.

 

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Student_LurnerAuthor
Participant
May 30, 2024

Hello, Thank You @Cyril Dellenbach .

I'm not sure either of those are the problem. The same issues occurs when I open up an old FBX I worked on, as well as any samples avaliable.

As seen on the log, my VRAM is only 128MB, but I believe it is the exact same as when I used it last week on another FBX, which I am now having the same issues with, do you believe there may be another cause for this issue?

Cyril Dellenbach
Community Manager
Cyril DellenbachCommunity Manager
Community Manager
May 30, 2024

Hi @Student_Lurner,

 

Thank you for the message.

 

This message is warning you that the GPU doesn't have enough VRAM to export maps in 8K. It can be symptomatic of an under minimum requirement PC, which can lead with many issues.

 

That being said, the problem could also simply come from the .FBX itself. Could you share the .FBX file, so I can investiguate on my end?

Let me know.

Cyril Dellenbach (Micro) | QA Support Artist | Adobe
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