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francescom96148881
Participant
Jan 26, 2024 8:05 AM UTC
Open for Voting

Can't subscribe to Education License

Hi everyone, our students can no longer access the Education License of 3D Substance Programs...

When they try to make the request, they get the message: APO Codes not available for this Product

 

Is it broken also for you? Education - Substance 3D (adobe.com)

Please it is urgent! Thank you

    9 replies

    Alessandro Paone 97
    Participant
    Jan 30, 2024 9:33 PM UTC

    Thanks a lot.

    I manage to proceed with the request and now I'm waiting for the validation. I've just one doubt. When I saw the error I thought that something was wrong with my email (the same email that is registred in my education program). I canceled that Adobe account and created a new one with another personal email. I proceed with the validation request using this new email so my question is: There will be problems if the email from my school is different from the one I use for the request?

    Thanks again!

     

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    Cyril Dellenbach
    Community Manager
    Cyril DellenbachCommunity Manager
    Community Manager
    Jan 30, 2024 3:26 PM UTC

    There was indeed an issue with the Education offer. The APO error shouldn't occur anymore. You can try to submit a request once again,

     

    Regards,

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    Cyril Dellenbach (Micro) | Product Manager | Substance Painter
      Cyril Dellenbach
      Community Manager
      Cyril DellenbachCommunity Manager
      Community Manager
      Jan 30, 2024 9:26 AM UTC

      Hello @Amela299391468nvr @Alessandro Paone 97 @BenjaminGodin @Kroz3D,

       

      Considering the multiple messages I've received recently on this regard, I'm pretty sure there's global issue with the website.

       

      We're currently investigating, and I'll try to keep you updated every time I've news to share. 

       

      Regards,

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      Cyril Dellenbach (Micro) | Product Manager | Substance Painter
        Amela299391468nvr
        Participant
        Jan 29, 2024 4:24 PM UTC

        just tried to renew my license and got the same error. 

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        Alessandro Paone 97
        Participant
        Jan 29, 2024 4:52 AM UTC

        Hi everyone,

        I have the same problem, how can I solve it? I also created another account but the problem still exist. Please help!

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          BenjaminGodin
          BenjaminGodin
          Participant
          Jan 28, 2024 8:29 PM UTC

          I am also getting this issue, it seems like it only started a few days ago.

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            Kroz3D
            Kroz3D
            Participant
            Jan 27, 2024 4:38 PM UTC

            Yes, many of my students are having the same issue right now. "Error they get is: APO Codes not available for this Product."

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              henwyee
              Participant
              Jan 26, 2024 11:49 PM UTC

              I have the same issue, and the same error code on the site.

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                Cyril Dellenbach
                Community Manager
                Cyril DellenbachCommunity Manager
                Community Manager
                Jan 26, 2024 9:21 AM UTC

                Hi @francescom96148881,

                 

                I'll DM you.

                 

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                Cyril Dellenbach (Micro) | Product Manager | Substance Painter
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