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Participating Frequently
November 6, 2022

Cannot download material from library

  • November 6, 2022
  • 2 replies
  • 267 views

I cannot download material from the library it shows it's licensed when I go to download, it says"couldn't download the asset"

 

Send to painter also does nothing

2 replies

Cyril Dellenbach
Community Manager
Community Manager
September 14, 2023

Hello @mattc90885629,

 

Could you detail the issue? How are you trying to import materials? Is there an error showing up?

 

Any additionnal information is welcome.

 

Best regards,

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe
mattc90885629
Participant
September 14, 2023

Any solution to this? Im havign this issue all of a sudden and cant add/download or send any materials into Substance anymore