Skip to main content
Participant
May 16, 2022

Cannot launch Substance Painter or Substance Designer

  • May 16, 2022
  • 0 replies
  • 296 views

Hello,

 

I recently downloaded a version of Substance Painter 2 and Substance Designer 5 on my new laptop because I wanted to work with 3D texturing on the go, but whenever I try to launch either program, I will get a blank white screen followed by the program failing to launch. These two programs work perfectly fine on my desktop though. Am I allowed to work with these programs on two separate computers? Can't I still use these old licenses? My laptop is an Asus ROG Zephyrus 16 GB RAM with a Nvidia Geforce RTX 3060 graphics card running on an Intel Core I9 processor.

 

Here is the log:

Faulting application name: Substance Painter 2.exe, version: 2.6.2.0, time stamp: 0x59e8caaa
Faulting module name: LIBEAY32.dll, version: 1.0.2.4, time stamp: 0x55c31ba7
Exception code: 0xc0000005
Fault offset: 0x0000000000003763
Faulting process id: 0x2a50
Faulting application start time: 0x01d8695ef9df444d
Faulting application path: C:\Program Files\Allegorithmic\Substance Painter 2\Substance Painter 2.exe
Faulting module path: C:\Program Files\Allegorithmic\Substance Painter 2\LIBEAY32.dll
Report Id: 9311d78e-66e6-405e-af54-b86e9b8c21c3
Faulting package full name:
Faulting package-relative application ID:

 

Any help is greatly appreciated.