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Maxim5DEB
Participant
March 22, 2024

crash broke my Substance 3D Painter file which was saved half an hour before the crash

  • March 22, 2024
  • 1 reply
  • 346 views

Hello, I have a terrible situation. Substance 3D Painter froze and crashed while I was working with it. I wasn't saving anything at the time and literally the file was saved half an hour ago, but somehow it got corrupted and now the file won't open. It's a complete failure... I have to hand in a project today and I was finalizing the final and now the file won't open. It's horrible. No program does this to a file that hasn't been saved for more than half an hour. And by the way, it's not the first time and I see the problem stretches back to the 2016 version. I'm angry because I won't get paid for my work. What should I do? Error: Cannot load this project: Cannot decode data

 

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    1 reply

    Cyril Dellenbach
    Community Manager
    Cyril DellenbachCommunity Manager
    Community Manager
    March 27, 2024

    Hi @Maxim5DEB,

     

    Thanks for the message.

     

    Unfortunately, this error can appear with brutal shut downs. When the soft is working on important data, a sudden crash can corrupt them.

     

    To be fair, this is common to all softwares, and this is why we don't recommend to force quit a running application.

     

    That being said, Substance Painter natively has an Autosave enabled. You should check whether you can save some of your work through one of those.

     

    Regards,

    Cyril Dellenbach (Micro) | QA Support Artist | Adobe
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