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PlayTics
Participant
February 16, 2024

Crash on Alt + Click

  • February 16, 2024
  • 3 replies
  • 575 views

When using Alt+Click on the only visible texture set to activate all the others again, Substance Painter just crahses.

- If needet, i can provide the Autosave File. 

- For reference please view the attached video.

- Log-File was already send via Report-Function PopUp on startup

 

    This topic has been closed for replies.

    3 replies

    Cyril Dellenbach
    Community Manager
    Cyril DellenbachCommunity Manager
    Community Manager
    December 9, 2024

    Thank you @orcelli for the reminder.

     

    I'm not sure why we missed it last year, but I had a discussion with my colleague and we were able to reproduce it with the help of your bug reports! Therefore we have opened a ticket and we'll try to fix this for a coming update.

     

    For now, there's a workaround. The bug comes from the unactive Texture Set after a Mesh Reimport, so if you delete the greyed out Texture Set, Substance Painter won't crash. Texture Set List > Reassign Texture Sets...

     

     

    Let me know if this helps.

     

    Cyril Dellenbach (Micro) | QA Support Artist | Adobe
    O
    orcelli
    Participant
    November 28, 2024

    The year is coming to an end, and the bug is still happening. Sometimes I forget about it and end up losing what I just did in the bake settings. Either sell the software or take proper care of it, please.

    Cyril Dellenbach
    Community Manager
    Cyril DellenbachCommunity Manager
    Community Manager
    February 16, 2024

    Hello @PlayTics,

     

    Thanks for the report.

     

    I've never heard of such a bug, so thanks for all the details. Sending a crash report was a good thing to do. We will investigate the issue. I'll ping my colleague with this thread to make sure you'll have a proper following.

     

    Regards,

    Cyril Dellenbach (Micro) | QA Support Artist | Adobe
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