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Galder7
Participant
May 18, 2026

Crash on launch with non-standard HiDPI resolutions on macOS (M2 Max, 4K display)

  • May 18, 2026
  • 0 replies
  • 8 views

System:

  • Mac Studio M2 Max, 32GB unified memory
  • macOS (latest)
  • Display: ASUS 4K monitor
  • Substance 3D Painter (latest version)

Issue: Substance 3D Painter crashes immediately when using non-standard/intermediate HiDPI resolutions such as 3360x1890 or 3200x1800. The crash affects the entire system (not just the application).

What works:

  • 1440p (2560x1440) — stable
  • Native 4K (3840x2160) — stable

What crashes:

  • Any intermediate HiDPI scaled resolution between 1440p and 4K (e.g. 3360x1890, 3200x1800)

Steps to reproduce:

  1. Set display to a non-standard HiDPI resolution (e.g. 3360x1890) via macOS Display Settings
  2. Launch Substance 3D Painter
  3. Application crashes immediately or upon entering fullscreen

Expected behavior: Application should handle all macOS system display scaling options without crashing.

Additional notes: Issue appears to be related to the Metal renderer introduced in version 11.0. Viewport Scaling set to "None" in preferences does not resolve the issue.

Black square is flickering for 1-3 sec and Mac dies