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scatterbrain1973
scatterbrain1973
Participant
July 19, 2023

Crashes while using 3D Path tool

  • July 19, 2023
  • 1 reply
  • 447 views

I'm getting constant crashes while using the new 3D Paths tool. Mostly while I'm just moving my mouse up towards the top bar to adjust the brush size, but I usually don't make it that far.  Basically it crashes unpredictably, at any time, but ONLY when using 3D Paths. I'm using the Steam version, and my PC is practically brand new:

AMD Ryzen Threadripper PRO 5975WX 32-Cores 3.60 GHz
128 GB RAM
NVIDIA GeForce RTX 3080 Ti
Windows 10 Enterprise 64-bit

Usually the only other big programs I have open at the same time are Blender and Opera GX. This is driving me mad, because otherwise this is a GREAT feature! Any ideas?

1 reply

Cyril Dellenbach
Community Manager
Cyril DellenbachCommunity Manager
Community Manager
July 20, 2023

Hi @scatterbrain1973,

 

Thanks for reporting and thanks for the log.

 

Have you been able to send a bug report? When Substance Painter crashes, does a pop-up appear?

 

We are really proud of the Path feature, but this a fairly new tool and if a bug causing crashes exist, we want to fix it as soon as possible. That's why I'm advising you to send a bug report after a crash, a lot of info are linked to it and as long as you write your e-mail adress with it, we'll be able to contact you back.

 

On my side, I can't give you a huge help, except to make sure you GPU is updated, this wouldn't be the first time a simple update solves the problem.

 

Best regards,

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe
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