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d4isy
Participant
March 12, 2026

Crashing upon export of any texture

  • March 12, 2026
  • 1 reply
  • 187 views

Hello yall,

So I recently began a 3D model journey in which I would texture using photoshop. I decided to pay for Substance Painter on Steam to use a better program. [according to other creators]. However I have recently run into a issue.

Any time I try to export a texture file the program will crash. Sometimes I can export a texture or two before it decides to crash. I am exporting what I consider a basic texture, 2D View png 8 bits 2048 and Dilation + transparent, I tried to make it 1024 and still crashes.

My computer is not buns at least I don't think so, my specs are a Ryzen 9 5900x amd gpu 7900xtx and 64 gb of ram. I have 3tb of free space on the drive where substance is installed. If anyone knows a fix or a way to trouble shoot please let me know. It has stopped my work flow. 😓

I watch my PC usage and nothing seems to spike while exporting. This just started recently and I even rolled back but nothing changes if anything it got worse

    1 reply

    Community Manager
    March 13, 2026

    Bug fix is in the works! Thank you for your patience and for reporting :) 

    Participating Frequently
    March 17, 2026

    please get back to us with an accurate eta for the patch. Some of us are working in production and need to communicate the delays to our sups. 

    Community Manager
    March 17, 2026

    Hi, the hotfix will be out tomorrow.