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András34642397ukuv
Participant
January 22, 2024

endless save and thumbnails loading

  • January 22, 2024
  • 2 replies
  • 397 views

I have re-installed the software 3x, tried older versions, tried several nvidia drivers, changed the size and location of the local cache, tried several backup files and several models, uninstall onedrive, rarely works for half an hour afterwards, so impossible to work !! I have already contacted adobe support once, they rewrote my machine and still no change.

2 replies

A
András34642397ukuvAuthor
Participant
January 23, 2024

thanks, presumably that was the problem, now it works properly. 🙂

    Cyril Dellenbach
    Community Manager
    Cyril DellenbachCommunity Manager
    Community Manager
    January 23, 2024

    Hi @András34642397ukuv,

     

    Thanks for reporting.

     

    There's clearly an issue with your library location. Especially considering these thumbnails perpetually loading and the endless saving issue (which is almost always related to problematic resources).

     

    I can see from your log that the library is saved inside OneDrive, and network paths must be mapped in order to work properly. Therefore, (if not mapped) make sure to have no resources saved inside OneDrive.

     

    Regards,

    Cyril Dellenbach (Micro) | QA Support Artist | Adobe
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