Skip to main content
Participant
July 9, 2025

Getting error code 205 every time I launch Substance Painter 3d on a first time install.

  • July 9, 2025
  • 1 reply
  • 253 views
  1. On the newest version of Windows 11, with the newest versions of Creative Cloud and Substance Painter installed. This is my first time installing an Adobe product and I've run into an issue where Substance 3D Painter gives error code 205, says "Substance Painter has encountered and issue and must close, you will not be able to use Substance Painter at this time" and crashes every time I try launching it, sometimes taking longer than a minute to do so. Both Substance Painter and Creative Cloud are the newest versions, and this issue doesn't occur for Photoshop, only for Substance Painter. I've tried uninstalling and reinstalling, as well as installing it onto a different drive with more storage free, I've tried having no other apps running, I've tried signing out of Creative Cloud, restarting my PC, then signing back in (About a dozen times now), as well as signing out of CC, then restarting, then signing back in through the Substance Painter app instead of the CC app, I've tried clearing the credential manager as well as restarting it (Though I don't believe the credential manager should be the issue seeing as I've never installed another Adobe app or signed in to an Adobe account before). It seems to happen whenever I alt tab out of Substance Painter, although it also happens after about a minute even if I just sit on Substance Painter and don't alt tab at all, if it doesn't just happen immediately as soon as it opens. I've been trying to get Substance Painter working for over a week now and no matter what I do it seems to just always give error code 205. I've attached the log file, so if anyone could help me figure out how to get SP working, that'd be great.

1 reply

Cyril Dellenbach
Community Manager
Community Manager
July 15, 2025

Hello @dillon_8303,

 

Thank you for the message and sorry for the delay in response.

 

First of all, I'd try the basics and check the Software conflicts list to make sure the problem doesn't come from a tier app.

 

That being said, the code 205 is usually related to a license issue. Therefore, I advise you to delete files inside

 

C:\Program Files (x86)\Common Files\Adobe\SLCache

 

and launch the Creative Cloud once again.

 

If it doesn't help, reinstalling the Creative Cloud app might do the trick.

 

Best regards,

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe