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Inspiring
August 28, 2023

Help! Substance Painter smart materials library freaking up the whole software all of a sudden

  • August 28, 2023
  • 4 replies
  • 829 views

Hi, i'll try to explain in a better way than the title, but it won't be easy as i myself don't understand what really happened.
Basically when i opened Substance Painter today something weird happened: as soon as i click on the smart material section of the library, half of the materials won't load, cpu temperatures starts rising up, it's impossible to save projects and the software itself won't even shut down properly like usual.
Last time i worked with SP it was fine as always so i honestly don't understand what's causing the issue and how to sort it out.
It had happened something similar previously and the cause was the last smart material i had created so i was able to sort the issue out by deleting it. But now i really don't understand.
I hope i explained myself in a clear enough way for any of you to be able to help me. I can't work with SP in these conditions. I already tried uninstalling and reinstalling the software but nothing changed of course.
Any help would be muchly appreciated.

EDIT: somehow i think i might have sorted out the issue by deleting quite a few of the smart materials i had, which i had created within the software and they used to work fine, so i'm still pretty much confused about how and why this happened all of a sudden. Any suggestions?

4 replies

Inspiring
July 31, 2024

Sorry I'm afraid I won't be of much help, but..can you still create new smart materials? If so, I think I would try replicating the smart material you made by creating a complete new one, as that old one seem to be corrupted somehow. I hope Cyril or anybody else from Adobe assistance, can help you in a better way.

Participant
July 31, 2024

Unfortunately, I seem to be having the same issue, related to a specific smart material probably but I would like to try and recover it if possible. I can apply the material and all the layers load up on the side but they don't show on the model, previews don't load and just like in your case it's not letting me save or exit the program correctly.

Inspiring
August 31, 2023

Hi Cyril,
i honestly wouldn't know the answer to your question, as the few times something similar happened was straightforward after trying to save a custom smart material, possibly made out of other smart materials + custom bitpmaps. But this was the first time that it happened in a different situation, after starting a new texturing session, with a new model and without having saved any new smart materials, basically as some of them corrupted themselves all of a sudden. Luckyly deleting them wasn't that much of a big deal, as sometimes i create smart materials not to use as real smart materials but more as a way to "backup" textures i already made on a model, in case i'm not able to reimport a modified asset for some reason.

Cyril Dellenbach
Community Manager
Community Manager
August 29, 2023

Hi @Mark - Da_Drood,

 

I was going to suggest there are probably corrupted files in the library causing the issue.

 

It's a bit hard to say why these assets were causing trouble without taking a look at those, but it could be related to the hardware specs, or the space left on your disk.

 

Do you have issues when creating a basic smart material? Or is it only when adding custom bitmaps and additionnal assets?

 

Let me know,

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe