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O
OyunMuhendisi
Participant
October 23, 2023

It freezes and lags when I rotate and move my object

  • October 23, 2023
  • 7 replies
  • 373 views

Substance Painter koşmaya çabalıyor ve geride kalmaya devam ediyor. Basit bir düşük poli tasarımda bile bunun olması normal mi? Özellikle nesneleri hareket ettirdiğimde ve döndürdüğümde oluyor. Bunun nedeni nedir ve nasıl çözebilirim? Bilgisayarımda diğer şeyler iyi çalışıyor.

7 replies

O
OyunMuhendisiAuthor
Participant
May 2, 2024

I sent you a mail

Cyril Dellenbach
Community Manager
Cyril DellenbachCommunity Manager
Community Manager
November 2, 2023

Hello @yueci333094168uax,

 

I've answered you on your thread 🙂

 

@OyunMuhendisi, I'm sorry I missed your messages here. Are you still facing this issue? Have you found a solution? If not, feel free to send me your log at cdellenbach@adobe.com

 

Best regards,

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe
Y
yueci333094168uax
Participant
November 2, 2023

Hi, I wanted to ask if you solved it. I also encountered the same problem.

O
OyunMuhendisiAuthor
Participant
October 25, 2023

my system:

O
OyunMuhendisiAuthor
Participant
October 25, 2023

This computer belongs to me, and the system looks good. Dell G15 5515 Ryzen7 5800H 16GB 512SSD RTX3050Ti 15.6''

O
OyunMuhendisiAuthor
Participant
October 25, 2023

I have the same computers as my friend, and he doesn't have this issue. Our computer specifications are identical. I downloaded the older versions, but the problem persists. I cannot use the item paint

Cyril Dellenbach
Community Manager
Cyril DellenbachCommunity Manager
Community Manager
October 24, 2023

Hi @OyunMuhendisi,

 

Thanks for the message.

 

Lags when moving in the 3D space of Substance Painter is usually a sign of an under minimum requirements hardware. Please check this page to make sure the computer is able to run Substance 3D Painter.

 

Best regards,

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe
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