Participant

Not able to open Fbx and Obj files in Substance 3D Painter.

Forum|Forum|11 months ago
March 12, 2025
4 replies
1253 views

Hello, I've been trying from a couple of day to open my Fbx files on Substance painter for my college assignments but I'm not able to. I've heard somewhere to try Obj files but Obj files are not opening as well.

I've also tried cleaning up the file in maya and also reinstalling substance painter but it's still not working.

Please help!

I've attached the screen recording below while trying to open the file, I'm getting the left bottom corner errors.

Adobe_Substance_3D_Painter_2025-03-09_20-51-12.zip

Cyril Dellenbach

Community Manager

Thank you for the files.

After inspecting the mesh in Blender, here's the state of UVs.

Please make sure you have clean UVs before importing in Substance 3D Painter or chose the Auto-Unwrap option when creating a new project.

Best regards,

Cyril Dellenbach (Micro) | QA Support Artist | Adobe

Cyril Dellenbach

Community Manager

Mmhh there's indeed an issue, but the errors don't really help troubelshooting. Would you agree to send me the 3D object file at cdellenbach@adobe.com and I'll take a closer look as soon as I have a bit of time? Also, put the html for this thread in the e-mail, so I can find it more easily.

Best regards,

Cyril Dellenbach (Micro) | QA Support Artist | Adobe

S

samruddhi_2902Author

Participant

Cyril Dellenbach

Community Manager

Hi @samruddhi_2902,

The problem probably comes from the mesh itself and not its format. Can you click on the error (so it will open the log panel) and share a screenshot?

Keep me posted.

Cyril Dellenbach (Micro) | QA Support Artist | Adobe

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