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Gang377417624w2v
Participant
May 30, 2024 9:38 PM UTC
Open for Voting

Open error for Substance Painter

Hi everyone, my system just upgrade to Win 11 and after that I am not able to open the software anymore, I've tried to search how to fix this problem on google but at the end nothing help, tried to reinstall for few times but nothing change, does anyone have any idea about this?

 

Thank you so much for the help QAQ

 

 

    4 replies

    GeoffroySC
    Community Manager
    GeoffroySCCommunity Manager
    Community Manager
    Sep 17, 2024 2:33 PM UTC

    Hi,
    Could any one of you describe a bit more the issue? 
    Are you using Creative Cloud or Steam?
    What is the version that you are installing? What is your OS? Have you tried a clean install of Painter by deleting all the files in the registry?

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    carine_8321
    Participant
    Sep 7, 2024 8:58 PM UTC

    estou com o mesmo problema

     

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    Gang377417624w2vAuthor
    Participant
    Jun 15, 2024 10:53 PM UTC

    Have you fix yet? I tried to contect the Adobe technical support but no one is answering

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    Vinicius38066484y2i5
    Participant
    Jun 15, 2024 9:16 PM UTC

    i have the same error

     

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