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Harsh_ashara
Participating Frequently
October 31, 2023

Painter keeps crashing on launch

  • October 31, 2023
  • 15 replies
  • 5460 views

Hi, I tried using substance painter after several months and the software keeps crashing on launch. The launch screen appears for 2-3 seconds and then disappears away. I've tried all the fixes posted in the old articles, nothing has worked for me. I've tried reinstalling the application and tried using the older versions as well but the same problem persists. Can I please get some fix for this please?

    15 replies

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    Cyril Dellenbach
    Community Manager
    Cyril DellenbachCommunity Manager
    Community Manager
    November 2, 2023

    Hi @Harsh_ashara,

     

    I'm gonna check with the team what could be causing the crash.

     

    In the meantime, I've seen a similar isssue on reddit. To be honest, considering your log this doesn't look like the exact same problem, and it has probably been fixed since, but it is still worth a try.

     

    Best regards,

     

    Cyril Dellenbach (Micro) | QA Support Artist | Adobe
    H
    Harsh_asharaAuthor
    Participating Frequently
    November 1, 2023

    Thanks for sharing the fix. I've already tried it, it didn't help :(. I've attached a screenshot for the same.

    Cyril Dellenbach
    Community Manager
    Cyril DellenbachCommunity Manager
    Community Manager
    November 1, 2023

    Thanks for the log.

     

    I advise you to set the preferred graphic in the NVIDIA control panel? For a reason, it seems Substance 3D Painter doesn't use the RTX 2070.

     

    • Open the NVIDIA Control Panel application
    • Navigate to Manage 3D settings
    • Select the Program Settings tab
     
    • Under Select a program to customize option locate Adobe Substance 3D Painterin the list.
      • If Painter does not appear in the list by default press the Add button to locate the installed software
    • Select the high performance NVIDIA processor as the option for preferred graphics program for Painter

     

    Let me know if this helps.

     

    Cyril Dellenbach (Micro) | QA Support Artist | Adobe
    H
    Harsh_asharaAuthor
    Participating Frequently
    November 1, 2023

    Ya, I've attached the log. Thanks Cyril 

     

     

     

    Cyril Dellenbach
    Community Manager
    Cyril DellenbachCommunity Manager
    Community Manager
    November 1, 2023

    Would you mind sending me your log, so I may take a closer look? You will find it under:

    C:\Users\[username]\AppData\Local\Adobe\Adobe Substance 3D Painter

     

    Best regards,

     

    Cyril Dellenbach (Micro) | QA Support Artist | Adobe
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